Roberto Hernandez Guanche

• Managed Comp&Ben Products as TRS-Total Remuneration Surveys and Company Car Policy Report for all countries in LATAM.
• Held the role of Industry Products Leader for Consumer Goods, Life Sciences, Agrosciences and Digital Positions.
• Responsible for ensuring profitability and client satisfaction of Mercer's Comp&Ben Products in LATAM.
• Also, served on the global Compensation & Benefits products committees.

• Managed Comp&Ben Products in Mexico across all industry and regions.
• Led and executed Total Rewards Client Projects in Mexico.
• Additionally, served as a People Manager for Engagement Surveys Team.
• Held the role of Mercer Senior Product Manager for HR associations in Mexico, including:

- CLAUGTO - Automotive Cluster of Guanajuato,

- AMCHAM - American Chamber of Commerce of Mexico,

- INDEX Matamoros - Association of Maquiladoras in Matamoros and others.

• Led a team of 18 members: surveys analysts & coordinators. Our responsibility was to provide External and Internal Client Service throughout the entire survey processing cycle in LATAM.
• This team acted as a bridge of communication between the survey participants, the survey production teams in Warsaw and the Mercer's consultants located in LATAM.

• Led a team of 14 members: senior analysts and coordinators. Our responsibility was to provide support to Mercer's Consultants in Total Rewards Consulting Projects
• This support involved various tasks: Data Processing, Quality Review and Deliverables Preparation (reports, presentations, highlights, trends) by using, mining and exploring of survey's data.

• Managed two diverse teams, composed of 13 members:

- a team of 8 members for compensation and benefits surveys sponsored by clients.

- and another of 5 members for Engagement and Competency Mapping surveys.

• These teams supported to Mercer’s consultants and surveys’ participants in data collection, data cleaning, processing, quality checks, deliverables preparation (reports, presentations), and also using survey tools.

• Managed two different teams, composed of 11 members:

- a team of 8 members for surveys operations for Mexico, Venezuela & Caribbean.

- and another of 3 members responsible for Quality Assurance of all surveys in LATAM.

• Directed the transition of survey operations; in addition, transferred knowledge of the compensation and benefits market's practices and regulations from Mexico to Sao Paulo.
• Developed and established Survey Quality Procedures and Audits; also defined and implemented the Service Level Agreements (SLAs) for LATAM Survey Operations Center.

• Managed the creation, consolidation and standardization, implementation of surveys operations functional area and team in Mexico.
• Worked with regional and global survey operations leadership to improve survey tools and processes according to Mexico's labor legislation and country's compensation specifications, in additions clients and consultants’ requirements.

• Led the transition and alignment of global initiatives of survey processes, methodologies and tools to the Mexican market.
• Participated in the different regional and global committees of survey's initiatives as reference for Mexico.
• Participated, coordinated and led total reward consulting projects for clients in Mexico.

• Coordinated a team of 4 developers (3 internal and 1 external) in the Development of Applications for Surveys and Compensation and Benefits Consulting Projects.
• Supervised developed tools in all stages: Analysis, Design, Development, Quality Assurance, Implementation, Maintenance, Technical and Users’ guides documentation.
• Planned, trained and supported End-Users (Mercer’s clients and consultants) in use and understanding Mercer’s tools.

• Responsible for all stages: Analysis, Design, Development, Quality Assurance, Implementation, Maintenance, Technical documentation, and End-User Support for the Enterprise Information Systems.