Roberto Jimenez
San Dimas,California
Summary
Customer service professional with experience in high-volume call centers and hospitality. Recognized for communication skills, problem solving, and delivering accurate information to enhance customer satisfaction. Promoted within the first year at SCAN Health Plan for reliability and leadership. Seeking administrative, data entry, or operations roles to leverage attention to detail and customer service expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Advocate
SCAN Healthplan
Long Beach, USA
09.2023 - Current
- Provided accurate benefit and claim information, contributing to top satisfaction ratings among clients.
- Managed high-volume inbound and outbound calls, surpassing performance goals to enhance customer experience.
- Achieved promotion within first year for demonstrated reliability, leadership, and strong service performance.
Bayhost
Topgolf
Ontario, USA
02.2023 - 09.2023
- Managed 4-6 bays per shift, ensuring high guest satisfaction through attentive service.
- Executed digital POS transactions and cash operations with precision.
- Facilitated corporate and private events by providing professional service and setup support.
Server
Red Lobster
Ontario, USA
02.2022 - 02.2023
- Provided exceptional service to large sections, enhancing customer satisfaction in fast-paced dining environment.
- Upsold menu items and beverages, increasing daily sales and enhancing guest experience.
- Coordinated with kitchen and bar staff to ensure timely and accurate order fulfillment.
Server/Expo Runner
Twisted Sage Café
San Dimas, USA
02.2021 - 02.2022
- Managed 8-table sections with effective communication and timing, ensuring smooth operations during peak hours.
- Maintained high service quality in a fast-paced café, contributing to customer satisfaction and repeat business.
- Advanced from entry-level to server by mastering front-of-house roles, enhancing overall service delivery.
Skills
- Customer service and support
- Call handling and upselling
- POS systems expertise
- Event support coordination
- Problem solving strategies
- Time management skills
- Leadership abilities
- Bilingual communication proficiency
Certification
- ServSafe
- RBS Alcohol Training
Timeline
Concierge Advocate
SCAN Healthplan
09.2023 - Current
Bayhost
Topgolf
02.2023 - 09.2023
Server
Red Lobster
02.2022 - 02.2023
Server/Expo Runner
Twisted Sage Café
02.2021 - 02.2022