Summary
Overview
Work History
Education
Skills
References
Languages
Prior Experience
Timeline
Generic

Roberto Jimenez

Houston

Summary

Experienced IT professional overseeing operations and implementing software systems to optimize processes and enhance efficiency. Drives growth by aligning technology solutions with business objectives and delivering strategic IT initiatives that ensure robust cybersecurity and streamlined operations.

Overview

27
27
years of professional experience

Work History

IT Manager

KCI
Houston
07.1998 - 08.2025
  • Provided technical troubleshooting support by diagnosing issues and collaborating with teams for effective resolution.
  • Implemented software systems to enhance user experience and streamline processes across departments.
  • Administered Windows Office 365, including oversight of Azure, cybersecurity, and remote management of assets.
  • Educated remote teams on cybersecurity directives to ensure compliance and security best practices.
  • Reviewed contracts for compliance with company standards and coordinated communication between teams during implementation.

IT Director / MS Office 365 MIS

KCI
Houston
07.1998 - 08.2025
  • Directed IT strategy to align technology with business objectives, maintaining optimal performance and security protocols.
  • Managed software development projects to ensure timely delivery and adherence to quality standards.
  • Led cross-functional teams to implement innovative technology solutions and enhance service offerings.
  • Coordinated vendor relationships to improve service delivery and reduce costs.
  • Developed IT policies promoting best practices and compliance standards while mentoring staff in technical skills.

Education

High School Diploma -

Skyline High School
Dallas

Skills

  • Technical troubleshooting
  • IT compliance
  • Documentation management
  • Team collaboration
  • IT procurement
  • Infrastructure design
  • Cybersecurity best practices
  • Disaster recovery
  • Resource allocation
  • Quality assurance
  • Vendor management
  • Technology implementation
  • References

    Steven Nguyen, IT Consultant, Dell, (281) 216-9746, steven_nguyen@dell.com, Technical Reference

    Languages

    • French
    • Spanish, Bilingual, TX State certified from DCC at accounting department
    • French, Bilingual

    Prior Experience

    • Salon Director, 2 Yrs., Managed over 100 head count with various certifications.
    • Accounting Department Staff, 3 Yrs., Worked with Dallas Community College.
    • General Business Manager and Operator, 6 Yrs., Operated a restaurant business with multiple locations.
    • Art Director, 3 Yrs.

    Timeline

    IT Director / MS Office 365 MIS

    KCI
    07.1998 - 08.2025

    IT Manager

    KCI
    07.1998 - 08.2025

    High School Diploma -

    Skyline High School
    Roberto Jimenez