Roberto Jones
Paramount,California
Summary
Proactive and detail-oriented manager with a strong background in fleet management and client relations. Known for effective multitasking and time management skills, driving measurable improvements in service efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Branch Rental Manager
Penske Truck Leasing
City of Industry, California
08.2021 - 03.2026
- Directed branch operations, overseeing logistics and performance of 350+ commercial vehicles to optimize service delivery.
- Implemented strategic pricing initiatives driving 15% revenue growth.
- Managed key accounts, reinforcing client relationships and recurring income streams.
- Produced monthly revenue and cost-saving reports to inform strategic decision-making.
- Recruited, trained, and assessed rental staff maintaining high service standards.
- Handled complex customer issues to uphold high satisfaction levels and foster loyalty.
Space & Leasing Representative
U.S. Census Bureau
Los Angeles, California
06.2020 - 08.2021
- Negotiated agreements with property owners to secure optimal leasing solutions aligned with organizational budget.
- Responded promptly to tenant inquiries, resolving leasing-related issues to enhance tenant satisfaction.
- Facilitated lease signings, ensuring compliance with federal regulations and minimizing legal risks.
- Collaborated cross-functionally to align space planning with project timelines and goals.
- Conducted site inspections and coordinated facility readiness to meet operational demands
- Collaborated with team members to maintain accurate leasing documentation.
- Monitored daily financial activity related to leasing operations.
- Assisted property management team with various administrative tasks.
Guest Service Representative
Disney’s Grand Californian Hotel & Spa
Anaheim, California
01.2019 - 03.2020
- Managed front desk operations, facilitating efficient check-in and check-out processes.
- Delivered timely information on hotel amenities and local attractions to enhance guest experiences.
- Resolved guest inquiries and concerns with professionalism and care.
- Fostered high guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Provided exceptional customer service in fast-paced luxury hospitality environments.
- Addressed guest concerns swiftly to boost satisfaction and foster brand loyalty.
- Instructed new staff on operational procedures and service standards.
- Collaborated with various departments to ensure consistent high-quality guest experiences.
Assistant Store Manager
Foot Locker, Inc
Los Angeles, California
06.2010 - 01.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Addressed customer inquiries and complaints to enhance satisfaction and loyalty.
- Managed customer complaints by listening empathetically, documenting details, and providing effective solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Implemented visual merchandising strategies to enhance product displays.
- Supported daily store operations and coordinated staff scheduling to ensure efficient workflow.
Education
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Los Angeles, CA06-2018
Bachelor of Arts - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06-2015
Skills
- Fleet management
- Lease management
- Contract oversight
- Sales strategy
- Pricing strategy
- Revenue analysis
- Client management
- Document management
- Cash handling
- Training design
- Recruitment and onboarding
- Time management
- Multitasking ability
- Product knowledge
Languages
Spanish
Professional
Timeline
Branch Rental Manager
Penske Truck Leasing
08.2021 - 03.2026
Space & Leasing Representative
U.S. Census Bureau
06.2020 - 08.2021
Guest Service Representative
Disney’s Grand Californian Hotel & Spa
01.2019 - 03.2020
Assistant Store Manager
Foot Locker, Inc
06.2010 - 01.2019
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Bachelor of Arts - Behavioral Sciences
East Los Angeles College