Tamara Misenko
San Antonio,TX
Summary
Results-driven Branch Rental Manager with proven success in fleet management, safety compliance, and revenue enhancement. Expertise in team building and customer relationship management ensures optimal branch performance.
Overview
8
8
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
San Antonio, Texas
07.2017 - 06.2025
- Managed daily branch operations and ensured efficient vehicle availability.
- Oversaw daily operations by supervising associates processing sales, reconciling cash receipts, conducting repairs and other activities.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints promptly, maintaining high satisfaction standards.
- Conducted regular safety audits to ensure compliance with company policies.
- Ensured compliance with federal, state, and local laws regarding rentals.
- Collaborated with corporate teams on strategic initiatives to enhance branch performance.
- Analyzed rental trends to improve fleet management and maintain optimal inventory levels.
- Developed and implemented local marketing strategies that increased rental business visibility and engagement.
- Monitored competitors' pricing structures and adjusted rates accordingly in order to remain competitive.
- Devised pricing policies for merchandise based on profitability requirements.
- Initiated cost reduction measures to enhance profitability on each transaction.
- Created reports on monthly revenue figures, cost savings initiatives.
- Developed inventory and sales reports and reviewed to assess performance.
- Measured and monitored sales team performance to achieve goals.
- Oversaw vehicle maintenance schedules and coordinated repairs with external vendors.
- Assisted customers in resolving issues related to service or staff interactions.
Education
Bachelor of Science - Sustainable Enterprise Management
Ashford University
San Diego, CA05-2016
Associate of Arts - Geography
Grossmont College
El Cajon, CA05-1993
Skills
- Fleet management
- Safety compliance
- Vehicle maintenance
- Inventory management
- Revenue management
- Customer relationship management
- Team building
- Problem-solving
- Revenue management
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
07.2017 - 06.2025
Bachelor of Science - Sustainable Enterprise Management
Ashford University
Associate of Arts - Geography
Grossmont College