Matthew Puffer
Vineyard,UT
Summary
Administrative and operations professional with 14+ years of experience supporting executive leadership, managing office operations, coordinating travel and events, maintaining records, and supervising staff in domestic and international settings. Recognized for strong written communication, customer service, and organizational skills, with proficiency in Microsoft Office Suite, Teams, SharePoint, and Salesforce. Prepared to support the mission of the U.S. Department of State as a Foreign Service Office Management Specialist.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Branch Rental Manager
Penske Trucking and Logistics
11.2021 - Current
- Directed administrative operations supporting a fleet of several hundred commercial vehicles, coordinating inventory, lease agreements, maintenance scheduling, and cross-functional communication to ensure uninterrupted customer service.
- Manage and coordinate the inventories and reservations across several dozen facilities
- Tracked and recorded office expenses
- Maintained employee attendance records, verified work hours, and ensured accurate payroll documentation while supporting compliance with company policies.
- Coordinate sales team and develop sale leads while utilizing Salesforce
- Scheduled and arranged meetings between either district superiors, myself, or supporting staff with outside business and parties
- Served as a stand in for sales reps during critical presentations they could not be present for
- Drafted letters summarizing official meetings and sent them to key participants as well as following up with any additional correspondence
- Lead in receiving all calls and worked to answer all questions, finding solutions anytime possible; redirected communication to the appropriate destination when needed
- Functioned as a key point of contact for contracted customers, handling administrative and operational requirements while troubleshooting problematic areas concerning their contracts
- Created maintenance schedules for hundreds of units out to dozens of clients with the help of and in tandem with multiple colleagues across two different departments
- Create and prepare reports, justifying asset cost versus revenue
- Provided customer service over the phone and through face-to-face interactions
- Fully trained and supported staff in all administrative and operational roles within the office
Social Studies Department Head
Busan Logos International Christian School
07.2021 - 01.2017
- Created and implemented 6 to 8 semiannual plans every 6 months that provided overarching goals, day-to-day procedures, and scheduled assessments
- Conducted operational and administrative analysis for the development of policies and procedures for classroom operation and the rollout of core curriculum providing guidelines, benchmarks, and administrator functions for all high school and middle school class
- Developed policies and procedures for classroom operations for and the rollout of core curriculum providing guidelines and benchmarks for all high school and middle school that met or exceeded governmental standards as well as those of our curriculum accreditor
- Created, stored, and distributed written records of management and procedural protocols, ensuring uniformity and consistency in staff compliance
- Planned and coordinated official meetings, presentations, training events, and VIP visits, managing logistics, scheduling, communications, and post-event documentation.
- Proofread, reviewed, and edited documents that were to be published publicly by the organization as well as many private correspondences within the organization or to third-parties including reports, presentations, memos, and emails
- Led and oversaw the selection of textbooks and other curriculum resources in order to create a comprehensive social studies program that was compliant with Korean and U.S. regulations as well as the school's accreditor
- Drafted and presented project proposals for extracurricular activities as well as curriculum updates
- Help organize, prepare, and lead emergency evacuation as well as first response emergency procedures
- Prepared and supervised the preparation of reports, records, and all other required paperwork and documentation required by school administration for attendance and academic reporting
- Managed the personal, sensitive information of hundreds of students including grades, attendance, health, family, and information gathered in personal counseling sessions
- Worked one on one with special case and problematic and special needs students
- Incorporated computer and other technologies into the management and instructional process in response to the changing needs brought on by Covid-19
- Proof read drafts, editing for clarity, style, and grammatical errors of hundreds of academic papers as well as college entry essays
Social Studies Teacher
Global Vision Christian School
01.2017 - 09.2013
- Created the AP Micro and Macro Economics courses from the ground up, targeting the specific requirements for the AP exam, through which 100% of students who took the AP examination received the highest marks, 4's or 5's out of 5
- Managed and recorded attendance of over one hundred students per semester
- Arranged and scheduled multiple events over a dozen sporting events and tournaments involving multiple schools; including the hiring of third-party help and travel arrangements
- Attended and participated in cultural exchanges with host country
- Created presentations and deliver courses and lectures on subjects ranging from economics, business, marketing, government, accounting, politics, and US history while focusing every semester on continual updates and process improvement
Operations Manager
Megawattage
09.2013 - 03.2012
- Developed and maintained power, and environmental plans and collected documentation, to comply with federal, state, local, and regulatory as well as customer requirements
- Was the key point of contact, and was a liaison between FEMA, the Army Corps of Engineers, and the privately contracted companies involved in emergency disaster relief missions
- Served as Site Leader and Yard Boss while managing 300+ employees from my own firm, as well as up to 5 other contracted firms, coordinating and leading the private sector firms under the umbrella of FEMA, most notably during Hurricane Sandy in New York and New Jersey
- Oversaw cargo interstate transport operations of heavy machinery and equipment
- Ensured compliance with EPA and OSHA environment, health, hygiene, and workplace standards including heavy and light equipment utilizing lock-out/tag-out procedures
- Managed, organized, and implemented first response emergency procedures
- Prepared and presented presentations to management, including new proposals and status reports an existing contract (3)
- Served as a proxy for negotiating contracts and conflict mediation
Accounts Manager
Bible Emporium
03.2012 - 01.2011
- Implemented and managed the overhaul and improvement of the accounting process by introducing new software and led the transfer of sensitive financial records and information
- Managed and recorded all accounts payable and accounts receivable and maintained cash flow by monitoring bank balances
- Tracked and developed all budgets including office budget, maintenance, and operational
- Monitored and recorded employee hours and calculated and prepared employee paychecks
- Provided assistance with Human Resources issues including conducted hiring interviews, performance assessments, and salary negotiations
- Purchases office supplies
- Received, processed, and accounted for inventory
Education
Bachelor of Science - Business Administration
Northwest Nazarene University
Nampa, IDSkills
- Facility Management
- Microsoft Office
- Salesforce
- Fleet Management
- Maintenance Scheduling
- Regulation Compliance
- Performance Management
- Process Improvement
Certification
OSHA 30
Timeline
Branch Rental Manager
Penske Trucking and Logistics
11.2021 - Current
Social Studies Department Head
Busan Logos International Christian School
07.2021 - 01.2017
Social Studies Teacher
Global Vision Christian School
01.2017 - 09.2013
Operations Manager
Megawattage
09.2013 - 03.2012
Accounts Manager
Bible Emporium
03.2012 - 01.2011
Bachelor of Science - Business Administration
Northwest Nazarene University