Roberto Ladouceur
Lynbrook,NY
Summary
Demonstrated background as Field Supervisor with experience in overseeing daily operations, ensuring adherence to safety protocols, and leading teams. Strengths lie in effective communication, problem-solving abilities, time management skills and leadership qualities. Significant contributions include developing team efficiency and implementing operational improvements. Previous roles have consistently required responsibility for project coordination, staff training, and performance management.
Overview
9
9
years of professional experience
Work History
Field Supervisor
Allied Universal Security Services
Queens, NY
08.2019 - Current
- Developed strategies for improving operational efficiency in the field operations department.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Monitored employee performance and provided feedback to enhance productivity.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Analyzed customer feedback regarding quality of service provided by field personnel.
Scheduler
Bear Mountain Healthcare
Boston, MA
09.2022 - 12.2022
- Ensured compliance with established policies and procedures related to scheduling activities.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Event Security Guard
Contemporary Services Corporation.
Queens, NY
07.2019 - 09.2022
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Assisted in emergency evacuations when necessary.
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Routinely inspected equipment used at events for damage or malfunctioning components.
- Responded quickly and calmly to any emergencies that arose during an event.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Provided guidance on crowd control management during events.
- Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Informed patrons about safety policies, procedures, and protocol for attending events.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Monitored event activities to track schedule and prepare for crowd movements.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Store Detective
Macys Department Store
Queens, NY
04.2021 - 08.2022
- Reported any suspicious behavior or activity to management immediately.
- Monitored access control systems including CCTV cameras and alarm systems.
- Checked customer bags at exits to prevent shoplifters from leaving with unpaid merchandise.
- Observed customers' movements within the store for signs of possible theft or fraudulent activities.
- Assisted in training new team members regarding loss prevention best practices.
- Provided security escorts to ensure safe passage of personnel and merchandise throughout the store.
- Investigated incidents of theft, fraud and vandalism on store property.
- Monitored customers for shoplifting activity using surveillance equipment.
- Searched persons suspected of shoplifting or other violations of company policy.
Information Technology Specialist
NCR
Boston, MA
03.2015 - 06.2020
- Monitored system performance and identified potential issues before they became problems.
- Provided technical support to users with hardware and software issues.
- Created and maintained user accounts for new hires or current employees.
- Evaluated emerging technologies for potential improvements in efficiency.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Maintained inventory records of all installed equipment including software licenses.
- Performed system backups and data recovery operations when required.
- Maintained records, logs and lifecycle documentation of work requests.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Education
Roxbury Community College
Boston, MASkills
- Operational planning expertise
- Technical knowledge
- Work Order Review
- Operations Planning
- Quality Control
- Schedule development
- Loss prevention
- Computer skills
- Front desk
- Customer service
Languages
English
Full Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Timeline
Scheduler
Bear Mountain Healthcare
09.2022 - 12.2022
Store Detective
Macys Department Store
04.2021 - 08.2022
Field Supervisor
Allied Universal Security Services
08.2019 - Current
Event Security Guard
Contemporary Services Corporation.
07.2019 - 09.2022
Information Technology Specialist
NCR
03.2015 - 06.2020
Roxbury Community College