Roberto Meléndez
Excecutive Dispatcher
San Pedro Sula
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
4024
4024
years of post-secondary education
Work History
Customer Service-Taxi Dispatcher
BHS
05.2019 - 01.2020
Cargo Department
American Airlines
01.2014 - 01.2016
- Import & Export
- Flight Plan
- SARAH/INTEC system
- SABRE/DECS,FREIGHT,RES system
- Monthly freight arrivals and dispatch statistics
- Billing
- Daily Revenue
- Cargo Dangerous Goods
Excecutive Dispatcher
JR Dispatching
02.2022 - 04.2025
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
Education
Bachellor in Science and Letter -
Albert Einstein International Institute
Gastronomy School Hernando Moreno - Kitchen/Chef: Hot & Cold Cooking, Cocktail, Kitchen Administration, Knowledge, English Fluency, Professional Ethics
Gastronomy School Hernando Moreno
Skills
- Social Skills
- Word Office Management
- Service & Communication
- English Fluency 100%
- Fast Learner
- Speech Facility
- Proactive
- Dispatch coordination
- Data entry
- Problem-solving
- Work order management
- Stress tolerance
- Dispatching procedures
Personal Information
- ID Number: 0512-1991-01944
- Nationality: Honduran
- Marital Status: Married
Timeline
Excecutive Dispatcher
JR Dispatching
02.2022 - 04.2025
Customer Service-Taxi Dispatcher
BHS
05.2019 - 01.2020
Cargo Department
American Airlines
01.2014 - 01.2016
Bachellor in Science and Letter -
Albert Einstein International Institute
Gastronomy School Hernando Moreno - Kitchen/Chef: Hot & Cold Cooking, Cocktail, Kitchen Administration, Knowledge, English Fluency, Professional Ethics
Gastronomy School Hernando Moreno
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