Roberto Molina Jr
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Fedex
New York City
12.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent verbal and written communication skills to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
CUSTOMER RELATION
Weitz & Luxenberg
New York
10.2022 - 11.2023
- Conducted in-depth legal research to gather and analyze information on cases, statutes, and regulations, providing critical insights to legal teams for informed decision-making
- Specialized in pre-legal due diligence for business transactions, partnerships, and acquisitions, assessing risks and ensuring compliance with relevant laws and regulations
- Collaborated seamlessly with legal professionals, business leaders, and external stakeholders, ensuring a comprehensive understanding of legal considerations and communicating pre-legal findings to facilitate strategic decision-making.
MEMBERSHIP ADVISOR
Equinox
New York
02.2022 - 09.2022
- Anticipated over 637 potential members' needs and provided them high quality service while upholding brand standards and values to ensure customer satisfaction
- Proactively unlocked over 457 memberships by answering questions, providing merchandise expertise, overcoming any discrepancies, and handling payments
- Meticulously handled POS system transactions include credit, cash, returns, and refunds to ensure seamless and accurate cash flows.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF EDUCATION -
Borough of Manhattan Community College
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Millennium High School
Skills
- Qualitative Research
- Product Knowledge
- Strategic Planning
- Patient Scheduling
- Medical Records Management
- Customer Service
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Fedex
12.2023 - Current
CUSTOMER RELATION
Weitz & Luxenberg
10.2022 - 11.2023
MEMBERSHIP ADVISOR
Equinox
02.2022 - 09.2022
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF EDUCATION -
Borough of Manhattan Community College
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Millennium High School
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