ROBERTO OCHOA
Salinas,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
Office Assistant II
Monterey County Department Of Social Services
Salinas, CA
11.2024 - Current
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Provided customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
Star Sanitation
11.2022 - 10.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Administrative Assistant
Hartnell College
01.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Arts - Sociology
Hartnell College
Salinas, CA.12.2019
High School Diploma -
Alisal High School
Salinas, CA05.2016
Skills
- Teamwork and Collaboration
- Time Management
- Strong Organizational Skills
- Data Entry
- Microsoft Excel
- Problem-solving Abilities
Timeline
Office Assistant II
Monterey County Department Of Social Services
11.2024 - Current
Customer Service Representative
Star Sanitation
11.2022 - 10.2024
Administrative Assistant
Hartnell College
01.2019 - 02.2020
Associate of Arts - Sociology
Hartnell College
High School Diploma -
Alisal High School