Roberto Ortega
Rockyford,GA
Summary
Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Intern
Delta Dental
04.2022 - Current
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed application software and upgrades, virus protection, and drivers.
- Resolved Internet and wireless and wired network access problems.
- Analyzed current information and helped develop plans to address needs.
- Supported team needs with research and problem-solving abilities.
- Worked with high-performing teams in Agile environment.
IT Help Desk Technician
Amplify
03.2020 - 04.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Responded promptly to incoming sales leads and requests for technical support
IT Technician
Gulfstream Aerospace
01.2018 - 02.2021
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Associate of Applied Science - Computer And Information Systems Security
Ogeechee Technical College
Statesboro, GA05.2024
Skills
- Computer System Diagnostics Software
- Database Management System Software
- Issue and Resolution Tracking
- Building Codes
- Reporting Support
- Software and Hardware Issues
- Update Websites
- Microsoft Office
- Collect Data
Certification
- CompTIA A+ Technician
- ACA - Apple Certified Associate
Languages
Spanish
Full Professional
Timeline
IT Intern
Delta Dental
04.2022 - Current
IT Help Desk Technician
Amplify
03.2020 - 04.2022
IT Technician
Gulfstream Aerospace
01.2018 - 02.2021
Associate of Applied Science - Computer And Information Systems Security
Ogeechee Technical College
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