Roberto Ortiz Garcia
Houston,TX
Summary
I am interested in the IT Professional II position and believe that my extensive experience in troubleshooting, systems administration, and technical support aligns well with the job responsibilities and requirements. I am a detail-oriented, organized, and meticulous employee who works quickly to meet tight deadlines. As an enthusiastic team player, I am ready to contribute to the success of the company. I am an innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. My strong written and oral communication skills result in knowledgeable and satisfied customers. Additionally, I possess excellent instructional and problem-solving skills that reduce concerns related to new technology.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
ED.D Program
01.2022 - Current
- Installed, upgraded, and configured workstation and server software
- Conducted training sessions on application usage and provided technical oversight on software applications
- Researched and recommended solutions for customers' technical issues
- Assisted in developing IT plans for clients to achieve overall goals.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to network faults to rapidly restore connectivity and prevent unnecessary downtimes.
Systems Administrator
University of Saint Thomas
01.2020 - 01.2023
- Provided advanced troubleshooting and analysis for unit-level support across multiple technical fields
- Managed and supported Helpdesk operations, optimizing support incidents via phone, email, and walk-up requests
- Conducted system logic and configuration while deploying endpoint clients using imaging tools
- Led a team in managing computing inventory for the entire division.
Education
Associate of Applied Science - Cyber Security
University of Saint Thomas
Houston, TX12.2023
Skills
- Proficient in PowerShell scripting for process automation
- Windows Server Administration in a domain environment
- Experienced in creating, editing, and managing Group Policy Objects
- Computer Skills: Proficient computer skills and knowledge, Proficient in
- MS 365, Database Management Systems & Ticketing Systems (Service now, Active Directory, Azure Active Directory, PeopleSoft), Beginner in Coding Languages (Python, SQL), Linux CLI
- Cloud Skills:
- Knowledge of OSI network model, Ethernet, and TCP/IP networking, Endpoint Security, Information Security, Standards & Framework Functions, and Threats, VPC provisioning, DNS Cloud Services, Server load balancing, Resource auto scaling, Cloud based DBMS, Container management
- Strong interpersonal and communication skills
- Ability to work effectively in a collaborative team environment
- Excellent multitasking abilities
Accomplishments
- Certifications:
- Microsoft Certified: Windows Server Administration
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist
ED.D Program
01.2022 - Current
Systems Administrator
University of Saint Thomas
01.2020 - 01.2023
Associate of Applied Science - Cyber Security
University of Saint Thomas
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