Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROBERTO PACHECO

Pharr

Summary

Experienced with customer support and conflict resolution. Utilizes effective communication to address and resolve customer concerns. Knowledge of customer relationship management techniques to enhance customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Solutions Agent

Charter Comunication
07.2024 - Current
  • Exceeded performance metrics on a regular basis, contributing to team success and individual growth within the company.
  • Built rapport with clients by consistently delivering friendly yet professional service during every interaction.
  • Strengthened client relationships through personalized attention and empathetic communication style.
  • Managed high call volume while maintaining professionalism and composure under pressure.

Sales Consultant

Bert Ogden Nissan
06.2024 - Current
  • Greeted customers on the lot and in the showroom to answer questions regarding the brand and inventory
  • Negotiated purchase prices
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records
  • Generated consistent referrals and repeat business by providing excellent customer service.

Driver Manager

Pacsol Logistics LLC
04.2019 - 06.2021
  • Schedule customer loads to available drivers
  • Maintain constant communication with drivers to make sure the loads would be delivered on time
  • Keep track of the driver's hours of service to prevent them from committing a violation.

Loan Officer Trainee

California and Veterans Home Finance
07.2017 - 02.2019
  • Meet with applicants to obtain information for loan applications and to answer questions about the process
  • Explain to customers the different types of loans and credit options that are available.

Education

Bachelor of Business Administration -

ANAHUAC UNIVERSITY
01.2013

Skills

  • Self Motivated
  • Interpersonal Skills
  • Negotiations Strength
  • Bilingual (Spanish)
  • Strategic Planning
  • Time Management
  • Customer Relationship Management
  • Client retention strategies

Languages

English
Spanish

Timeline

Customer Solutions Agent

Charter Comunication
07.2024 - Current

Sales Consultant

Bert Ogden Nissan
06.2024 - Current

Driver Manager

Pacsol Logistics LLC
04.2019 - 06.2021

Loan Officer Trainee

California and Veterans Home Finance
07.2017 - 02.2019

Bachelor of Business Administration -

ANAHUAC UNIVERSITY

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