Roberto Pagan Jr
Norwalk
Summary
Offering strong foundation in communication and leadership, eager to learn and develop in dynamic restaurant environment. Brings ability to quickly adapt to new processes and environments, with focus on implementing effective operational strategies. Ready to use and develop skills in team management and customer service in Restaurant Operations Manager role.
Overview
22
22
years of professional experience
Work History
Food Service Director
The Bristal Assisted Living (EBC White Plains LLC)
White Plains
03.2025 - Current
- Oversaw daily food service operations in a senior living community.
- Managed staff scheduling and training for kitchen personnel.
- Developed menus catering to dietary needs of residents.
Restaurant Operations Director
The Residence at Westport (LCB Senior Living)
04.2024 - 02.2025
- Responsible for providing overall leadership and management of Restaurant operations in the community
- These responsibilities include but not limited to, procurement, food/dining preparations and service per menu created, labor costs, ensure safe food handling to prevent food borne illness and sanitation of food service areas.
- Accurate record keeping, inventory and rotation of products and regulatory compliance
- Analyzed sales data regularly to inform menu adjustments based on emerging trends or shifting customer preferences.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations
Dining Service Director
Waterstone on High Ridge (Epoch Senior Living)
01.2021 - 03.2024
- Coordinated catering services for external events, expanding business offerings while upholding high-quality standards consistently.
- Strengthened controls to minimize waste and reduce costs.
- Ensured regulatory compliance with food safety standards to maintain a safe dining environment for all patrons.
- Oversaw budget management, ensuring responsible expenditure on staffing, supplies, and marketing initiatives.
- Established strong vendor relationships, resulting in better quality products and cost reduction opportunities.
Dining Service Director
Bridges by Epoch (Epoch Senior Living)
09.2017 - 12.2021
- Diligent in providing exceptional management of dining operations in the community
- Coordinated catering services for external events, expanding business offerings while upholding high-quality standards consistently.
- These duties include but not limited to, procurement, food/dining preparations and service per menu created, financial and budgetary management of food and dining services and labor costs
- Managed and motivated employees to be productive and engaged in work
- Ensure safe food handling to prevent food borne illness, sanitation of food service areas, accurate record keeping, inventory and rotation of products and regulatory compliance
Owner/Chef
PITOSOFRITO LLC (Food Truck)
10.2016 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Planned, managed, purchased & prepared all meals for ongoing customers
- Catered to corporate offices & private events from 50-300 guests
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Executive Chef
Brightview Senior Living
01.2016 - 04.2017
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Helped to manage food, labor, and general supplies budgets within department
Dining Service Coordinator
Sunrise Senior Living- Sunrise of Stamford
02.2004 - 12.2015
- Responsible for providing overall leadership and management of dining operations in the community
- Coordinated dining service with other departments.
- Scheduled staff shifts strategically to accommodate fluctuations in customer volume while maintaining optimal staffing levels during peak hours.
- These responsibilities include but not limited to, procurement, food/dining preparations and service per the Sunrise designated menu program, financial and budgetary management of the food and dining services, labor costs, supervising and training team members on dining services, ensures safe food handling to prevent food borne illness, sanitation of food service areas and accurate record keeping
- Contributed to the establishment''s positive reputation with exceptional customer service, leading to increased word-of-mouth referrals and repeat clientele.
Education
Associates Degree - Culinary Arts
Johnson & Wales University
Providence, RICulinary Program -
J. M. Wright Technical School
Stamford, CTSkills
- Serve-Safe certified
- Extensive knowledge of different cooking methods and techniques
- Inventory management
- Knowledge of therapeutic diets
- Extensive and effective problem solving
- Good organizational and time management
- Aggressively seek solutions to customer challenges, requests, etc
Timeline
Food Service Director
The Bristal Assisted Living (EBC White Plains LLC)
03.2025 - Current
Restaurant Operations Director
The Residence at Westport (LCB Senior Living)
04.2024 - 02.2025
Dining Service Director
Waterstone on High Ridge (Epoch Senior Living)
01.2021 - 03.2024
Dining Service Director
Bridges by Epoch (Epoch Senior Living)
09.2017 - 12.2021
Owner/Chef
PITOSOFRITO LLC (Food Truck)
10.2016 - 07.2020
Executive Chef
Brightview Senior Living
01.2016 - 04.2017
Dining Service Coordinator
Sunrise Senior Living- Sunrise of Stamford
02.2004 - 12.2015
Associates Degree - Culinary Arts
Johnson & Wales University
Culinary Program -
J. M. Wright Technical School