Susan Osborn
Oakdale
Summary
Experienced School Food Service Director with 14 years of experience managing the nutritional needs of K-12 students and a total of 19 years in the industry. Recognized for professional excellence with the SNACT 2017 Manager of the Year Award. Skilled in production, service, and administrative tasks. Proven track record of boosting customer satisfaction, enhancing service efficiency, and implementing quality control measures through strong leadership and problem-solving abilities in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food Service Director
Sprague Public Schools
07.2020 - Current
- Responsible for the management of all activities associated with the food service program for Sayles School.
- Maintains, prepares and submits all reports, and records as required for the food service program.
- Plans and develops menus, including special menus related to school activities and celebrations.
- Coordinates and supervises meal production to maintain quality and cost control in accordance with all district, State and Federal guidelines and expectations.
- Manages, motivates, hires, trains and disaplines cafeteria staff.
- Completes and submits all State and Federal reports and claims in a timely and accurate manner. Including SSO/NSLP/BSP and ASP programs.
- Collects, processes and maintains all Free/Reduced applications, Direct Certification and McKinney-Vento records in accordance with USDA regulations.
- Ensures that the safety and food service equipment is inspected as required.
- Ensures that all safety and sanitation regulations are met.
- Provides excellent communication skills with co-workers, students, faculty, staff and administrators in verbal, written and electronic formats.
- Represents the food service program on the Wellness and School reopening Committees.
- Adheres to the policies and expectations of the Sprague Board of Education.
- Fills in when needed when the kitchen is short-staffed.
- Promptly performs any duties as required by the Board of Education, Superintendent, Business Manager or Administrators.
- Conducts meetings and attends continuing education programs.
- Good working knowledge of therapeutic diets and food allergies to meet the needs of a variety of medical conditions.
- Provides excellent customer service with and empathetic attitude.
- Able to work flexible hours.
Cook-Manager
Montville Schools Nutrition Program
09.2011 - 06.2020
Summer Feeding Program
Montville Schools Nutrition Program
06.2016 - 09.2016
Site Supervisor
Norwich Public Schools Summer Feeding Program
06.2014 - 09.2014
Cook
Montville Schools Nutrition Program
09.2008 - 09.2011
Part time Nutrition Assistant
Montville Schools Nutrition Program
09.2007 - 09.2008
Substitute Food Service Worker
Montville Schools Nutrition Program
12.2006 - 09.2007
Education
Bachelor of Science - Nursing
Dalhousie University
Halifax, Nova Scotia05.1990
Diploma 2 year program - Nursing
Saint John School of Nursing
Saint John, New Brunswick07.1986
High school diploma - Academic
Fredericton High School
Fredericton, New Brunswick07.1983
Skills
- Member of the SNACT
- Member of the SNA Level 4 Certified
- Serve-Safe Certified
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
Certification
ServeSafe Certified
SNA Level 4 Certified
Basic CPR Certifies
Timeline
Food Service Director
Sprague Public Schools
07.2020 - Current
Summer Feeding Program
Montville Schools Nutrition Program
06.2016 - 09.2016
Site Supervisor
Norwich Public Schools Summer Feeding Program
06.2014 - 09.2014
Cook-Manager
Montville Schools Nutrition Program
09.2011 - 06.2020
Cook
Montville Schools Nutrition Program
09.2008 - 09.2011
Part time Nutrition Assistant
Montville Schools Nutrition Program
09.2007 - 09.2008
Substitute Food Service Worker
Montville Schools Nutrition Program
12.2006 - 09.2007
Diploma 2 year program - Nursing
Saint John School of Nursing
High school diploma - Academic
Fredericton High School
Bachelor of Science - Nursing
Dalhousie University
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