Roberto Paredes
Miami,FL
Summary
Enthusiastic Sales Associate with more than 10 years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Creative problem solver Exceptional communication skills MS Windows proficient Strong client relations Training development aptitude Researched sales leads Empowers high-performing sales teams Sales expertise Quick learner Goal-oriented Positive and friendly People-oriented Excellent work ethic Strong interpersonal skills
Overview
16
16
years of professional experience
Work History
Store Supervisor
TD Bank
Miami Beach, FL
05.2023 - Current
- During the last year my Assistant Manager was in paternity leave from May to October 2023.I had the opportunity to run the branch with my Store Manager in an effective way achieving very good results and i had the followings responsibilities:
- Managed and trained a team of banking staff to ensure efficient customer service.
- Monitored daily operations, including deposits, withdrawals, loan processing and other financial transactions.
- Ensured compliance with federal laws and regulations governing banking activities.
- Performed regular audits to identify errors or discrepancies in bank records.
- Resolved customer complaints and inquiries in a timely manner.
- Conducted regular performance reviews for banking staff members.
- Assisted in the development of new policies and procedures related to banking operations.
- Created detailed training materials for new hires regarding banking policies and procedures.
- Supervised the reconciliation of daily cash balances at the close of each business day.
- Organized monthly meetings with employees to discuss current issues in the banking industry.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
Financial Services Associate (FSA)
TD Bank
Miami Beach, FL
01.2023 - 05.2023
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Analyzed customer requirements and recommended efficient investment products.
- Processed cash, check and credit card payment transactions.
- Developed and maintained relationships with customers while generating sales opportunities for financial products.
- Monitored financial transactions and recommended ways to increase productivity.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Cross-sold bank products and services based on customer needs to boost sales.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
Customer Service Representative (CSR II)
TD Bank
Miami Beach, FL
06.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative (CSR I)
TD Bank
Miami Beach, FL
08.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Sales Representative
Sixt Rental Car
Miami Beach, FL
10.2019 - 03.2020
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
SALES MANAGER
SCI INTERNATIONAL
04.2015 - 02.2017
- Increased revenues by 20% within the first year as Sales Manager
- Approved all sales staff budget expenditures
- Trained all incoming sales team members
- Supported the sales team in writing proposals and closing contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Attended sales training camp and brought best practices leadership back to the company
- Hired 2 sales representatives over a month-long period.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and maintained sales environment to support business objectives.
- Maintained professional network of potential clients and business opportunities.
- Performed sales consultations and educated clients on products and services.
FAMILY SERVICE COUNSELOR, SCI INTERNATIONAL
07.2012 - 03.2013
- Prepared sales contracts
- Visited clients on-site to give benefit-oriented sales presentations
- Answered product questions with up-to-date knowledge of sales and store promotions
- Helped drive sales goals and achieve monthly quotas
- Dedicated to continuously improving sales abilities and product knowledge.
BRANCH MANAGER
Citibank del Peru
San Isidro, Lima, Peru
07.2008 - 07.2011
- Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website
- Provided operational support for high-volume financial institution
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
- Planned and executed events and marketing programs, producing five times target number of qualified leads
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Education
MBA - Business Administration
Continental University of Florida
Miami, FL 01.2024 - Current
Bachelor of Science - MARKETING AND JOURNALIST
SAN MARTIN UNIVERSITY
01.2005
Skills
- Cash Flow Planning
- Data Collection and Processing
- Problem-Solving
- Banking Services Knowledge
- Strong Presentation Abilities
- Check Request Processing
- Financial Profiling
- Marketing Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
MBA - Business Administration
Continental University of Florida
01.2024 - Current
Store Supervisor
TD Bank
05.2023 - Current
Financial Services Associate (FSA)
TD Bank
01.2023 - 05.2023
Customer Service Representative (CSR II)
TD Bank
06.2022 - 12.2022
Customer Service Representative (CSR I)
TD Bank
08.2021 - 06.2022
Sales Representative
Sixt Rental Car
10.2019 - 03.2020
SALES MANAGER
SCI INTERNATIONAL
04.2015 - 02.2017
FAMILY SERVICE COUNSELOR, SCI INTERNATIONAL
07.2012 - 03.2013
BRANCH MANAGER
Citibank del Peru
07.2008 - 07.2011
Bachelor of Science - MARKETING AND JOURNALIST
SAN MARTIN UNIVERSITY
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