Summary
Overview
Work History
Education
Skills
Certification
Awards
Extracurricular Activities
Timeline
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Roberto Pulido

Winter Garden,FL

Summary

Frequently praised as detail-oriented by peers, I can be relied upon to help the company achieve its goals. I also seek and maintain a full-time position that offers professional challenges with working on perfecting interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Walt Disney World Facilitator

Walt Disney Company
08.2023 - Current

conducts new hire orientations for cast members that are new to the company or internally transferred.

  • Delivered upbeat and interesting presentations to promote the resort and company.
  • Responsible for delivering information about the resort and expectations about providing excellent guest service.
  • Conducts presentations in front of a large class about the history about the company's brand and resort's legacy.
  • Conducts orientation tours of the entire property to allow new hired cast members to be acclimated to their new location.

Food and Beverage Coordinator

Walt Disney Company
01.2021 - Current
  • Works collectively with management to ensure location is adequately prepared for service
  • Provides materials essential for operation to working cast
  • Record HACCP temperatures for food safety and quality control
  • Manage workplace conflict with employees and guest situations
  • Supervises operation with over 60 servers/Hosts along with 4-5 bartenders on a nightly basis.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Works with other departments to ensure guest and location issues have been resolved
  • Delegated tasks to working cast to optimize productivity
  • Closes down both locations and checks for completion of closing sidework.
  • Part of the team that won a Michelin star.

CUSTOMER SERVICE ASSOCIATE

Publix
10.2018 - 07.2021
  • Maintained up to date knowledge on store products, payments, and policies
  • Assisted customers with store and product complaints
  • Cross trained in multiple departments to provide backup when coverage was needed
  • Assisted customers with out of stock items
  • Stocked and replenished merchandise items for all departments and aisles in the store
  • Trained to identify potential shoplifters and alert management staff
  • Pursued learning and development opportunities while working at Publix.

HOST

Walt Disney Company
01.2011 - 03.2020
  • Greeted and seated guests to assigned tables
  • Trained as an assignor and general teller
  • Location trainer for both liberty tree tavern and Be Our guest restaurant
  • Trained cast members that were either newly hired or transferred from other locations on Disney property
  • Assignor for Liberty tree tavern and handled flow of the location and made sure guest count disparity was even for over 16 servers on a nightly basis
  • Opened Be Our Guest restaurant as one of the location trainers and utilized operation guidelines to train cast members
  • Assignor at Be Our Guest and handled flow of location that has 3 separate dining rooms and can seat over 350 guests at a time per seating and made sure guest count was within a reasonable range for 26 different servers.

Education

Business Administration - Business Administration

THE UNIVERSITY OF ARIZONA
Tucson, AZ
05.2025

Skills

  • Fluent in multiple languages
  • Workshop coordination
  • Staff Management
  • Business Administration
  • Point of sale system and Dine time system
  • Multi-tasking
  • Task Delegation
  • Operations Management
  • Strategic Planning

Certification

NASM Certified Personal Trainer


Administering CPR


Awards

1 year service award with company


5 year service award with company 


Two time quarterly award winner


Michelin Star with Victoria and Albert's at Disney's Grand Floridian Resort and Spa

Extracurricular Activities

Personal Training 

Timeline

Walt Disney World Facilitator

Walt Disney Company
08.2023 - Current

Food and Beverage Coordinator

Walt Disney Company
01.2021 - Current

CUSTOMER SERVICE ASSOCIATE

Publix
10.2018 - 07.2021

HOST

Walt Disney Company
01.2011 - 03.2020

Business Administration - Business Administration

THE UNIVERSITY OF ARIZONA
Roberto Pulido