ROBERTO RAMIREZ JR
Memphis,TN
Summary
Detail-oriented Sales Associate with a solid foundation in retail sales and customer service. Expertise in assessing customer requirements and providing effective solutions to enhance shopping experiences. Demonstrated ability to optimize operations and improve profitability through strategic resource management. Known for strong organizational skills and a talent for fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
General Manager
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
08.2024 - 03.2025
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Restaurant Manager
The Habit Burger & Grill
Bremerton, WA
06.2021 - 03.2022
- Developed and implemented strategies to increase sales and customer satisfaction
- Trained new employees on company policies and procedures
- Created schedules, managed inventory, and monitored expenses to ensure profitability
- Handled customer inquiries and resolved complaints in a timely and professional manner
Kitchen Manager
The Habit Burger & Grill
Nampa, ID
02.2020 - 06.2021
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Education
HIGH SCHOOL DIPLOMA -
Idaho youth Academy
Pierce, ID12.2019
Skills
- Client support
- Effective communication
- Analytical problem solving
- Collaborative teamwork
- Organizational abilities
- Detail orientation
- Time efficiency
Languages
- Spanish, Advanced
- English, Native
References
References available upon request.
Timeline
General Manager
SeaWorld Parks & Entertainment, Inc.
08.2024 - 03.2025
Restaurant Manager
The Habit Burger & Grill
06.2021 - 03.2022
Kitchen Manager
The Habit Burger & Grill
02.2020 - 06.2021
HIGH SCHOOL DIPLOMA -
Idaho youth Academy
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