Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roberto Rodriguez

New York,NY

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful work setting.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Blink Fitness, Equinox Holdings
01.2023 - 02.2024
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new guest who needed assistance.

Sales Associate

TJ Max
05.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Hardware Sales Associate

Clinton Supplies Store
06.2022 - 01.2023
  • Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
  • Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
  • Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Electrical Engineering

Apex Technical School
Long Island City, NY
10.2024

High School Diploma -

James Baldwin School
New York, NY
12.2020

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Customer Service
  • Front Desk Management
  • Guest Services
  • Training and mentoring
  • POS Systems
  • Transaction Processing
  • Bilingual
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

TJ Max
05.2023 - 12.2023

Front Desk Associate

Blink Fitness, Equinox Holdings
01.2023 - 02.2024

Hardware Sales Associate

Clinton Supplies Store
06.2022 - 01.2023

Electrical Engineering

Apex Technical School

High School Diploma -

James Baldwin School
Roberto Rodriguez