Roberto Rodriguez

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

Worked on register and handled large amounts of cash.

● Worked on the product floor stocking shelves and maintaining an organized environment.

● Served at the sample (Demo) station in which we cooked for customers and employees. This

position required product knowledge on all items being served.

● Assisted in store maintenance which included cleaning bathrooms, changing garbage's, sweeping,

and organizing anything in need of organizing.

● Worked on spoils/donations. At this time we separate what is considered garbage and spoiled

and what is donatable. And use a organizing system to catalog what has been donated and what

has been spoiled.

● Was apart of the closing crew. At closing we begin to clean up the main parts of the store which

were the register section, the bathrooms, break-room, locker room, vestibule, elevator area, and

escalators/staircase. At some points the closing manager would need assistance with collecting

the tills and turning them in

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

• Increased repeat business through exceptional customer service and attention to detail in all interactions.
• Mentored junior team members, fostering professional growth and improved performance across the department.
• Negotiated group bookings contracts at competitive rates; worked closely with event planners to ensure seamless execution of events.
• Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
• Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
• Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.