Roberto Rodriguez
Miami,FL
Summary
Skilled in bilingual communication and mechanical maintenance, I excelled at Metro Rail by enhancing security protocols and providing top-notch customer service. Leveraging training expertise and a proactive approach, I significantly improved safety measures. My dedication to continuous learning and efficiency in emergency situations showcases my ability to adapt and thrive in dynamic environments.
Overview
10
10
years of professional experience
Work History
Security Officer
Brighline
Miami, FL
11.2022 - Current
- Conduct checkpoint screening of all guests and luggage in a professional and polite manner using x-ray machines and wands.
- Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline entities; respond to questions and information request from guest and outside agencies.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Professional Protection Officer
Metro Rail
Miami, FL
11.2014 - 04.2022
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Maintained a safe environment for staff and visitors with regular safety inspections and adherence to established protocols.
- Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
- Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities.
- Provided excellent customer service as an approachable security presence for employees, guests, and clients.
Education
No Degree - United States Marine Corps
United States Marine Corps
Miami, FL06-2009
Skills
- Bilingual- Proficiency in English/Spanish
- Mechanical- Knowledge of machines and tools, including their designs, uses, repair and maintenance
- Education and Training- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Production and Processing- Production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
Timeline
Security Officer
Brighline
11.2022 - Current
Professional Protection Officer
Metro Rail
11.2014 - 04.2022
No Degree - United States Marine Corps
United States Marine Corps