Roberto Santiago
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Associate Manager
Walmart
05.2016 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cross-trained existing employees to maximize team agility and performance.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Worked varied hours to meet seasonal and business needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Sales Strategies
- Team Leadership
- Work Planning and Prioritization
- Problem Resolution
- Time Management
- Flexible Hours
- Positive Customer Engagement
- Attention to Detail
- Policy Implementation
- Customer Service
- Organization
- Goal-Driven
- Sales expertise
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Associate Manager
Walmart
05.2016 - Current