Roberto Santiago
Philadelphia,PA
Summary
Accomplished store manager with over 10 years of experience in the wireless industry, skilled at fostering collaboration and driving performance excellence to deliver exceptional customer experiences and promote brand loyalty. Proven ability to adapt processes to dynamic conditions, increase efficiency, and maximize profits. A natural leader with expertise in building strong relationships with customers, employees, and senior management. Highly experienced in inventory control and thriving in customer-focused, fast-paced environments. Energetic, results-driven, and dedicated to achieving organizational success.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
T-Mobile
05.2023 - Current
- Build a winning culture. Through consistent observations & coaching.
- Answered product questions and assisted customers in selection and checkout.
- Mentoring as well as lead and inspired team to reach all goals.
Assistant Store Manager (RAM)
T-Mobile
01.2021 - 05.2023
- Coached Mobile Experts in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Met or surpassed business targets regularly through building sustained behaviors with Mobile Experts, that drove the business
- Supervised and evaluated staff of 30 plus Mobile Experts, including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Consistently creating with new and innovated ways to improve overall operational flow
Assistant Store Manager (RAM)
T-Mobile
06.2020 - 01.2021
- Coached Mobile Experts in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Met or surpassed business targets regularly through building sustained behaviors with Mobile Experts, that drove the business
- Supervised and evaluated staff of 30 plus Mobile Experts, including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Consistently creating with new and innovated ways to improve overall operational flow
- Assisted Sprint store to with transitioning into a T-Mobile store
- Taught them what right looks like from MyMerch to coaching the ME's
Education
High School Diploma -
Thomas Edison HS
Philadelphia06.2007
Skills
- Goal Driven
- Excellent communication skills
- Unsurpassed work ethic
- Team Player
- Lead and inspire teams
Accomplishments
- Winner Circle multiple times including 3rd Quarter 2024
- LEAD Mentor 2023, 2022, 2021
Languages
Spanish
Full Professional
Timeline
Retail Store Manager
T-Mobile
05.2023 - Current
Assistant Store Manager (RAM)
T-Mobile
01.2021 - 05.2023
Assistant Store Manager (RAM)
T-Mobile
06.2020 - 01.2021
High School Diploma -
Thomas Edison HS
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