Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberto Sheets

Ponca City,OK

Summary

With a proven track record at Banner Health, I excel in crisis management and complex problem-solving, ensuring safety and efficiency. My expertise in CCTV monitoring and de-escalation techniques has significantly enhanced security operations. Committed to excellence, I leverage strong report writing skills and a proactive approach to achieve notable outcomes in high-stress environments.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Security Officer

Seven Clans Casino
09.2023 - 12.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Corporate Security Officer/Crisis Intervention Specialist

Banner Health
12.2021 - 09.2022
  • Conducted thorough investigations into security incidents, identifying root causes and recommending appropriate corrective actions.
  • Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
  • Assisted in the development of business continuity plans to ensure minimal disruption during emergencies or unforeseen events.
  • Improved facility safety by regularly inspecting physical barriers such as gates, fences, alarms, and lighting systems.
  • Ensured a safe work environment by monitoring surveillance systems and responding to emergency situations promptly and effectively.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Developed strong rapport with clients, establishing trust and fostering open communication channels.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

Correctional Officer

Arizona Department of Corrections
08.2017 - 12.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Interviewed inmates to obtain information and assess needs.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Firefighter

Winslow Fire Department
08.2015 - 06.2018
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
  • Assisted in development of emergency response plans for local businesses, strengthening community preparedness.
  • Improved public awareness and education on fire safety practices through community workshops and school programs.
  • Reduced property damage from fires with quick and strategic firefighting tactics.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Engaged in continuous professional development through advanced firefighting and rescue training courses.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Assisted with regular maintenance of firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Completed training to stay in peak physical fitness and handle challenging tasks.

Special Response Team

Winslow Police Department
06.2011 - 10.2015
  • Upheld a high standard of professionalism during all interactions with the public and fellow team members, consistently demonstrating commitment to excellence in emergency response.
  • Maintained vital operational readiness through rigorous equipment checks and inventory management.
  • Facilitated debrief sessions after incidents, identifying areas for improvement and celebrating successes.
  • Collaborated effectively with multidisciplinary teams, ensuring comprehensive care during crisis situations.
  • Actively participated in physical fitness programs to maintain peak physical condition required for optimal job performance in high-stress environments.
  • Provided compassionate support to affected individuals during high-stress situations, utilizing effective communication techniques and empathetic listening skills.
  • Participated in ongoing professional development, staying current on industry best practices and emerging trends in emergency response.
  • Implemented lessons learned from previous incidents into new training modules to continuously improve team capabilities.
  • Developed strong relationships with community partners, fostering a supportive network for rapid response efforts.
  • Reduced response times for emergency incidents through consistent training and adherence to established procedures.
  • Coordinated with external agencies as necessary, ensuring seamless integration of resources during complex responses.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Participated in ongoing professional development courses maintaining up-to-date knowledge on best practices within SWAT operations.
  • Delivered specialized training sessions to fellow officers on topics such as breaching techniques, close-quarters combat tactics, and firearms proficiency.
  • Improved inter-agency collaboration by fostering strong relationships with local, state, and federal law enforcement agencies.
  • Maintained a high level of physical fitness and marksmanship skills, contributing to overall team readiness for critical incidents.
  • Collaborated with fellow SWAT operators during after-action reviews, identifying areas for improvement and implementing necessary changes to enhance team performance.
  • Maintained a strong working knowledge of specialized equipment, such as breaching tools, ballistic shields, and less-lethal weapons systems.
  • Mitigated potential threats to public safety by conducting thorough threat assessments and intelligence gathering.
  • Increased successful mission outcomes through meticulous planning and execution of high-risk operations.
  • Safeguarded community members by providing security at large-scale events where potential risks were identified.
  • Responded swiftly to high-stakes situations including hostage rescue missions, barricaded subjects, active shooter incidents, and high-risk search warrants execution.

Police Officer

Winslow Police Department
07.2007 - 10.2015
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.

Law Enforcement Park Ranger

Arizona State Parks
11.2002 - 07.2007
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Promoted responsible recreation habits among visitors through engaging interpretive programs that highlighted Leave No Trace principles.
  • Conducted thorough investigations into resource crimes, leading to successful prosecutions and protecting park assets.
  • Managed and maintained park facilities to ensure cleanliness, safety, and proper functioning of essential infrastructure.
  • Provided exceptional customer service to park visitors by addressing concerns promptly and professionally while offering assistance when needed.
  • Assisted in emergency response situations, ensuring the safety of park visitors during natural disasters or medical incidents.
  • Streamlined daily operations by implementing efficient scheduling practices for patrol assignments and special events coverage.
  • Supported environmental conservation efforts through monitoring wildlife populations and maintaining park habitats.
  • Maximized communication efficiency within the department by developing strong relationships with peers, supervisors, and external partners.
  • Improved visitor experience by providing educational programs on ecology, history, and resource protection.
  • Increased compliance with park regulations through proactive education and consistent enforcement actions.
  • Ensured accurate record-keeping by diligently completing incident reports and submitting documentation in a timely manner.
  • Maintained high levels of physical fitness to effectively perform job duties such as foot patrols, apprehensions, and emergency response situations.
  • Facilitated positive interactions between park guests and wildlife through guided tours highlighting the importance of coexisting responsibly with nature.
  • Enhanced public safety by conducting regular patrols and enforcing park regulations.
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Distributed park and trail maps, provided park information and answered customer service questions.
  • Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
  • Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
  • Trained on fire protection, containment procedures and applied skills in fire fighting.
  • Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
  • Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
  • Led search and rescue teams to locate stranded visitors immediately to promote positive outcomes.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored traffic violations, issuing citations as necessary.
  • Provided testimony in court proceedings.
  • Monitored criminal activity in community to identify suspicious activity.
  • Checked vehicle equipment for proper functioning prior to use.
  • Handled citation and traffic violation paperwork.
  • Assisted in special investigations and crime prevention on Native American Reservations.
  • Educated and taught proper investigating techniques in Archeological crimes.
  • Assisted in special investigations and crime prevention programs.

Education

Associate of Applied Science - Criminal Justice

Casper College
Casper, WY
05-1994

GED -

Casper College
Casper, WY
07-1985

Skills

  • Report writing
  • Incident reporting
  • General security
  • Complex Problem-solving
  • Crisis management
  • Weapons training
  • Crisis intervention training
  • Active shooter training
  • Bomb threat procedures
  • Self-defense
  • De-escalation techniques
  • CCTV monitoring

Certification

  • HospitalBased Violence Intervention Program Training Certificate – Health Alliance for Violence Intervention.
  • Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute.
  • Firearms Training Certification - Various State Agencies or Private Institutions.

Timeline

Security Officer

Seven Clans Casino
09.2023 - 12.2023

Corporate Security Officer/Crisis Intervention Specialist

Banner Health
12.2021 - 09.2022

Correctional Officer

Arizona Department of Corrections
08.2017 - 12.2021

Firefighter

Winslow Fire Department
08.2015 - 06.2018

Special Response Team

Winslow Police Department
06.2011 - 10.2015

Police Officer

Winslow Police Department
07.2007 - 10.2015

Law Enforcement Park Ranger

Arizona State Parks
11.2002 - 07.2007

Associate of Applied Science - Criminal Justice

Casper College

GED -

Casper College

Similar Profiles

CREATE PROFILE
Roberto Sheets