Roberto Soto
Lawton,MI
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
30
30
years of professional experience
Work History
Truck Driver
Hub Group
Portage , MI
01.2022 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Truck Driver
Lounsbury Excavating
Paw Paw, MI
12.2021 - 01.2022
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected truck for defects and safe operating condition before, during and after trips.
Truck Driver
Ralph Moyle Transportation
Mattawan, MI
10.2020 - 12.2021
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Read and interpreted maps to determine vehicle routes.
- Inspected truck for defects and safe operating condition before, during and after trips.
Tool Sales/Franchise Owner
Mac Tools Franchise
Lawton, MI
09.2013 - 10.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Devised business and marketing plans and prepared monthly financial reports.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Established systems for tracking inventory levels, sales figures and profits.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Organized promotional events to attract new customers and boost sales revenue.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Automotive Technician
Affordable Auto Tech
Elkhart, IN
05.2001 - 09.2013
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Welded, soldered and fabricated parts to complete skilled services.
- Conducted routine servicing on fuel, electrical and cooling systems.
Maintenance Mechanic
Brothers Baking
Edwardsburg, MI
05.2000 - 05.2001
- Installed, repaired and maintained equipment.
- Operated hand and power tools to complete repairs.
- Repaired and replaced worn and defective parts.
- Tested machine malfunctions and performed repairs.
- Adjusted and calibrated machines as required.
- Studied repair and use manuals to ensure correct maintenance.
- Ran regular tests on machines and fixed early problems.
- Inventoried machine parts and equipment.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Trailer Technician
Patton Transportation
Uvalde, TX
11.1994 - 05.2000
- Diagnosed electrical problems and implemented repair solutions.
- Conducted troubleshooting of brakes and other system issues.
- Produced hand-made parts and accurately welded different metals to connect frames, bodywork and system components.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Education
Automotive Technology
Southwest Texas Junior College
Uvalde, TX05.1998
General Studies
Uvalde High School
Uvalde, TX05.1997
Skills
- Time Management
- Problem Solving
- Decision Making
- Adaptability and Flexibility
- Safety and Emergency Equipment
- Attention to Detail
- Vehicle Defect or Damage Reporting
- Doubles and Triples Specialist
- Dependable and Reliable
- Courteous and Polite Demeanor
Timeline
Truck Driver
Hub Group
01.2022 - Current
Truck Driver
Lounsbury Excavating
12.2021 - 01.2022
Truck Driver
Ralph Moyle Transportation
10.2020 - 12.2021
Tool Sales/Franchise Owner
Mac Tools Franchise
09.2013 - 10.2020
Automotive Technician
Affordable Auto Tech
05.2001 - 09.2013
Maintenance Mechanic
Brothers Baking
05.2000 - 05.2001
Trailer Technician
Patton Transportation
11.1994 - 05.2000
Automotive Technology
Southwest Texas Junior College
General Studies
Uvalde High School
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