Pvault
Roberto Torres
Mesquite,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Manufacturing Production Associate
Flooring Services Of Texas
03.2023 - Current
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Streamlined inventory management by accurately tracking materials usage and updating records accordingly.
- Weighed and measured items to prevent waste and meet quality standards.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized work to meet demanding production goals.
Department Manager
Floor & Decor
03.2016 - 02.2023
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Manager
RadioShack
07.2010 - 03.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Established and cultivated solid business relationships with new or existing customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science -
Eastfield College
Mesquite, TX12.2011
Skills
- Empowers high-performing sales teams
- Brand-building strategies
- Account Acquisition
- Verbal and written communication
- Product Knowledge
- Salesforce
- Goals and performance
- Customer Service
- CRM Software
- Positive and upbeat
Training And Certificates
- Customer Service Training
- Mobile Phone Certification
- Computer Literacy Classes
Software
RFMS
SHAREPOINT
Languages
Spanish
Native or Bilingual
Timeline
Manufacturing Production Associate
Flooring Services Of Texas
03.2023 - Current
Department Manager
Floor & Decor
03.2016 - 02.2023
Manager
RadioShack
07.2010 - 03.2016
Associate of Applied Science -
Eastfield College
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