Roberto Villa
Guntersville
Summary
Results-driven Rental Sales Agent experienced in guiding customers through rental processes and preparing rental agreements. Achieved high productivity and customer satisfaction through effective sales strategies and conflict resolution. Focused on delivering exceptional service and ensuring efficient transaction processes.
Overview
27
27
years of professional experience
36
36
years of post-secondary education
Work History
Rental Sales Agent
Home Depot
Huntsville
01.2025 - Current
- Assisted customers in selecting rental equipment and supplies.
- Delivered product knowledge to improve customer service experience.
- Processed rental agreements and maintained accurate records.
- Educated customers on safety procedures for equipment use.
- Maintained a clean and organized rental display area.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Clarified rental policies and addressed customer inquiries about contracts and agreements.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
- Facilitated reservations for customers over the phone and at the counter.
Car Wash Attendant
Buc-ee's
Athens
01.2023 - 07.2025
- Assisted customers with vehicle detailing and service inquiries.
- Provided friendly customer service to enhance overall experience at Buc-ee's.
- Cleaned vehicles using high-pressure wash systems for optimal appearance and customer satisfaction.
- Operated vacuum systems to provide thorough interior cleaning, enhancing overall service quality.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Performed routine checks on car wash machinery to ensure reliable operation and minimize downtime.
- Performed basic maintenance checks on equipment used in the car wash process.
- Adhered to safety protocols while handling cleaning materials and equipment.
- Maintained a clean, organized, and safe work environment.
- Adhered to company policies and procedures relating to customer service standards.
- Worked closely with team members to ensure efficient service delivery.
- Guided vehicles onto the conveyor belt accurately and safely.
- Disposed of waste materials properly according to established regulations.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Connected hoses or lines to pumps or other equipment.
Heavy Duty Equipment Operator
Ajax Construction
Troy
10.1999 - 04.2022
- Operated heavy machinery including excavators and bulldozers on various construction sites.
- Operated front end loader to move dirt and different base materials.
- Loaded and moved dirt, rocks, equipment and materials.
- Transported materials around construction sites to work locations.
- Manipulated levers, pedals and steering wheels to control movement of heavy machines in tight spaces with precision accuracy.
- Monitored gauges regularly while operating machines to ensure optimal performance.
- Conducted routine inspections to ensure equipment safety and functionality.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Followed safety regulations to minimize risks and ensure a safe work environment.
- Repaired broken parts on equipment through welding or fabrication techniques.
- Maintained fuel levels in equipment to ensure readiness for scheduled operations on-site.
- Collaborated with team members to execute site plans and project specifications.
- Loaded both raw materials and finished components to support manufacturing and production processes.
Education
Completed Corse - WHEEL VECHICAL MECHINAC
ARMY
03.1979 - 05.2011
Completed Appenticeship Corse - Heavy Equipment Operator
OPERATING ENGINEERS APPRENTICE
Holly, MI 06.1986 - 06.1990
Skills
- Rental agreements
- Customer relationship management
- Vehicle inspection
- Equipment maintenance
Timeline
Rental Sales Agent
Home Depot
01.2025 - Current
Car Wash Attendant
Buc-ee's
01.2023 - 07.2025
Heavy Duty Equipment Operator
Ajax Construction
10.1999 - 04.2022
Completed Appenticeship Corse - Heavy Equipment Operator
OPERATING ENGINEERS APPRENTICE
06.1986 - 06.1990
Completed Corse - WHEEL VECHICAL MECHINAC
ARMY
03.1979 - 05.2011