ROBERTO A. RODRIGUEZ
Distrito Nacional ,Santo Domingo
Summary
Support specialist with broad experience in coaching and mentoring. Skilled in conflict resolution, active listening, and performance improvement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, empathy, and effective communication.
Overview
12
12
years of professional experience
Work History
Support Coach
Alorica
01.2017 - Current
- I serve as a Support Coach for the Scuba campaign in the (Bilingual MultiQ Messaging) department.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborate with team members to develop best practices for consistent customer service delivery.
Tech Support Agent
Call Center Pro (CCPRO)
01.2016 - 01.2017
- I worked as a technical support specialist agent for Brother Industries
- Delivered professional phone, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
Specialized Agent
Specialized Fuel Control Corps (CECCOM)
01.2013 - 01.2015
- Company Overview: (Specialized Military in Fuel)
- I performed the military function of safeguarding the interests of the nation in this Specialized Corps
- Contributed to departmental initiatives aimed at increasing employee engagement and morale across the organization.
Education
Bachiller
San Gabriel Arcangel Parish School
C. Luis Reyes Acosta #346, Distrito Nacional01.2008
Primaria - Elementary Education
Apocalypse College
C. Maria Viuda De La Cruz 30501.2002
Skills
- Task delegation
- Coaching techniques
- Feedback delivery
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Support Coach
Alorica
01.2017 - Current
Tech Support Agent
Call Center Pro (CCPRO)
01.2016 - 01.2017
Specialized Agent
Specialized Fuel Control Corps (CECCOM)
01.2013 - 01.2015
Bachiller
San Gabriel Arcangel Parish School
Primaria - Elementary Education
Apocalypse College
Similar Profiles
Makayla HumbertMakayla Humbert
Customer Rep at AloricaCustomer Rep at Alorica
Lisa GayLisa Gay
Smart Matter Expert at AloricaSmart Matter Expert at Alorica
Jasmine MontgomeryJasmine Montgomery
Customer Care Representative at AloricaCustomer Care Representative at Alorica
Julia FloresJulia Flores
Call Center Agent at AloricaCall Center Agent at Alorica
Carolayn CastilloCarolayn Castillo
Customer Service Representative at TrueshoreCustomer Service Representative at Trueshore