Ruben A. Garcia Gonzalez
Monterey, NL,MX
Summary
Support Coach with a talent for mentoring team members and enhancing communication skills. Experienced in task delegation and process improvement, contributing to increased customer satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Support Coach
Afni Inc, Verizon
Monterey, NL
02.2025 - 04.2026
- Mentored team members to enhance customer service skills and improve performance metrics.
- Facilitated training sessions to develop staff competencies in product knowledge and sales techniques.
- Analyzed customer feedback to implement process improvements, increasing satisfaction ratings.
- Collaborated with cross-functional teams to streamline operations and enhance support strategies.
- Led pre-brief and debrief sessions to prepare agents and review performance outcomes.
Employee
Results Insurance
Monterey, NL
09.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Car Salesperson
Payne Ford
Rio Grande City, TX
06.2020 - 06.2021
- Maintained up-to-date knowledge of inventory and market trends to provide informed recommendations.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Established rapport with customers to assess needs and recommend suitable vehicles.
- Conducted product demonstrations and test drives, highlighting vehicle features and benefits.
Assistant Manager
Jack in the Box
Roma, TX
02.2017 - 08.2019
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed staff schedules, optimizing labor costs while meeting service demands.
- Coordinated customer service initiatives, enhancing guest satisfaction and loyalty.
- Assisted in financial reporting and budgeting processes to support management decisions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Roma High School
2021 US-83, Roma, TX 78584Skills
- Task delegation
- Coaching techniques
- Feedback delivery
- Teamwork
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Support Coach
Afni Inc, Verizon
02.2025 - 04.2026
Employee
Results Insurance
09.2024 - 02.2025
Car Salesperson
Payne Ford
06.2020 - 06.2021
Assistant Manager
Jack in the Box
02.2017 - 08.2019
High School Diploma -
Roma High School