Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROBERTO CARLO LEAL DELGAGO

Kissimmee,FL

Summary

Dynamic Bilingual Customer Service Representative with More than 4 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English . Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Water Damage Technician

GP RESTORATIONS
01.2023 - 12.2023
  • Improved customer satisfaction by providing timely and effective water damage restoration services.
  • Enhanced team productivity by training new technicians on industry best practices and equipment usage.
  • Maintained client relationships by addressing concerns and ensuring successful project completion.
  • Assessed property damages, accurately documenting findings to support insurance claims processing.

Scheduling Coordinator

GP RESTORATIONS
05.2021 - 01.2023
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Bartender

TORO LOCO MEXICAN GRILL
07.2020 - 02.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

SERVER

TORO LOCO MEXICAN GRILL
05.2018 - 07.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Shipping and Receiving Clerk

Bullet Line
09.2017 - 03.2018
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.

Education

High School Diploma -

UE HUMBOLT
MARACAY, VENEZUELA
07.2016

Skills

  • Advanced Sanitization Methods
  • Communication and Collaboration
  • Quality Assurance Standards
  • Safe Food Handling
  • Food Delivery
  • Beverage Preparation
  • Guest Engagement
  • Team Collaboration

Certification

Water restoration Technician liscense

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Water Damage Technician

GP RESTORATIONS
01.2023 - 12.2023

Scheduling Coordinator

GP RESTORATIONS
05.2021 - 01.2023

Bartender

TORO LOCO MEXICAN GRILL
07.2020 - 02.2021

SERVER

TORO LOCO MEXICAN GRILL
05.2018 - 07.2020

Shipping and Receiving Clerk

Bullet Line
09.2017 - 03.2018

High School Diploma -

UE HUMBOLT

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ROBERTO CARLO LEAL DELGAGO