Robert Patrice
Pembroke Pines,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Service Advisor
Grieco Chevrolet Ft Lauderdale
09.2023 - 04.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations
- Provided exceptional customer service, resolving complaints diplomatically and efficiently
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Ocean Cadillac
03.2022 - 07.2023
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Sawgrass Ford
04.2021 - 02.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations
- Streamlined appointment scheduling for improved efficiency and increased daily appointments
- Reduced wait times with efficient coordination of service tasks among technicians
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
BDC Representative
Sawgrass Ford
06.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined appointment scheduling for increased efficiency and improved customer experience
- Boosted sales with proactive follow-up calls and consistent communication with potential clients
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2018
Skills
- Customer Service
- Sales
- Efficient & Detail - Oriented
- Customer Retention
- Account Management
- Calm & Professional Under Pressure
- Computer Skills
Languages
Spanish
Native or Bilingual
Haitian Creole
Professional Working
Timeline
Service Advisor
Grieco Chevrolet Ft Lauderdale
09.2023 - 04.2024
Service Advisor
Ocean Cadillac
03.2022 - 07.2023
Service Advisor
Sawgrass Ford
04.2021 - 02.2022
BDC Representative
Sawgrass Ford
06.2020 - 04.2021
High School Diploma -
West Broward High School
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