Robert T. Zullo Jr.
Philadelphia Parking Authority
Mantua
20
years of professional experience
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Confident and decisive when communicating goals and vision to succeed.
Work History
Lot Officer
1 Year 8 Months- Conducted regular inspections of parking facilities, identifying maintenance needs and operational improvements.
- Provided assistance to customers by addressing inquiries and resolving issues.
- Taking inventories on lots.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Entered and organized data into databases with attention to detail.
- Coordinated operations with other emergency service groups.
MFD Lead/IT Technical Specialist/Program Analyst
5 Years 7 Months- Maintains Top Secret Clearance
- Monitored systems in operation, troubleshooting errors swiftly to minimize downtime.
- Tracked and analyzed reports to identify and recommend improvements for service delivery.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Replaced toner, drums, fuses, and rollers in printers to ensure optimal performance.
- Documented support interactions for future reference.
- Held Top Secret Clearance to access classified information securely.
Fleet Manager Specialist
10 Years 3 Months- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested timely completion of maintenance tasks.
- Maintained accurate driver information for delivery scheduling.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Inspected and repaired buses to increase longevity and finish projects.
- Managed key ups for copiers and fax machines to ensure optimal performance. on copiers and fax machines.
Security Analyst
9 Months- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Monitored use of data files and regulated access to protect secure information.
Education
GED
Associate of Arts - Electrical, Electronics And Communications Engineering
Skills
Technical Support
Service Support
Customer Service
Issue Troubleshooting
Skills
- Cultural Awareness
- Flexible and Adaptable
Timeline
Lot Officer
Philadelphia Parking Authority
12.2024 - CurrentRead More
MFD Lead/IT Technical Specialist/Program Analyst
Ehs Technologies
03.2018 - 10.2023Read More
Fleet Manager Specialist
RICOH Management Services
12.2007 - 03.2018Read More
Security Analyst
University Of The Arts
03.2007 - 12.2007Read More
CHI Institute
Associate of Arts from Electrical, Electronics And Communications Engineering
Read More
St. John Neumann High School
GED
Read More