Robi Hall
Albany,GA
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Accountant and Certified Tax professional with 2 years of experience in Bookkeeping and Tax preparation, offering excellent communication and judgment for resolving problems and improving customer satisfaction. Enthusiastic customer service professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer relations and training in business operations. Motivated to learn, grow, and excel in the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accounting and Tax Professional
Elite Financial Services
Albany, GA
09.2021 - Current
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Conducted tax reviews and compilations to identify potential exposure areas and provided suggestions.
- Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures.
- Remained educated in all current tax laws for both US and foreign countries.
- Audited client financial records to determine tax liability.
- Kept up to date on current income tax developments and advised clients to make proper adjustments.
- Leveraged Quickbooks, Adobe, and Microsoft, spreadsheets and databases to provide supporting documentation for schedules and journal entries.
- Researched and provided summary memos on technical tax issues at request of partners and clients.
- Trained clients on QuickBooks to help make tax management easier.
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Created financial plan for clients to serve as framework for organizing components of financial situations.
- Increase product sales by (50%) offering, promoting, and marketing advanced technology and software.
Customer Service Representative
Teleperformance USA
Albany, GA
08.2017 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management and order calls.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Surpassed sales goals through implementation of effective marketing strategies.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
Associate of Business - Accounting And Business Management
Albany Technical College
Albany, Georgia2024
High School Diploma -
Southwest Georgia Insititute of Education
Albany, Georgia05.2015
Skills
- Document Recordkeeping and Transaction Recording
- Financial Projections
- Non-Compliance Assessment
- Business Operations Analysis
- Experience in Intuit Quickbooks, Microsoft Office, Excel, and Dropbox
- Accounting Software Systems
- Accounting Records Analysis
- Processing Checks and Invoices
- Effective Verbal and Written Professional Communication
- Typing and 10-Key Entry
- Paperwork Processing
- Client Representation
- Relationship Development
Certification
- Certified Tax Preparer, H&R Block - 09/2021 - 01/2022
Timeline
Accounting and Tax Professional
Elite Financial Services
09.2021 - Current
Customer Service Representative
Teleperformance USA
08.2017 - 01.2022
Associate of Business - Accounting And Business Management
Albany Technical College
High School Diploma -
Southwest Georgia Insititute of Education