Robi Hall
Albany,GA
Summary
I’m a service-oriented server with 4 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen, and cleanliness standards. Versatile with exceptional communication and multi-tasking abilities. Proven success providing high-quality customer service in fast-paced, high stress environments.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel Restaurant
Albany, GA
11.2019 - 06.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected orders and relayed them to bartenders quickly and accurately.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier
Burger King
Albany, GA
12.2015 - 04.2017
- Used POS system to enter orders, process payments and issue receipts.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Counted till at beginning of shift to confirm correct starting total.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma - General Studies
Southwest Georgia Institute of Education
Mock Rd. Albany, Ga05.2015
Business Management - Business
Albany Technical College
Albany, Ga09.2022
Skills
- Dining area maintenance
- Cash Handling
- Item promotion
- Ordering Procedures
- Food Sales and Promotion
- High-Volume Dining
- Hospitality Service Expertise
- To-Go Order Preparation
- Stocking and Replenishing
- Food preparation and safety
- Performance improvement
- Menu Memorization
- Order Accuracy
Timeline
Server
Cracker Barrel Restaurant
11.2019 - 06.2021
Cashier
Burger King
12.2015 - 04.2017
High School Diploma - General Studies
Southwest Georgia Institute of Education
Business Management - Business
Albany Technical College
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