Robin Akau

• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

• Supervised and created the pick up schedule for daily excursions.
• Managed incoming reservations through third party resources and direct calls.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Developed a well-curated list of preferred vendors for various guest needs, ensuring consistent quality of recommendations.
• Continuously updated knowledge about local happenings through research and networking with area establishments.
• Handled multiple responsibilities simultaneously while prioritizing tasks according to urgency.
• Organized transportation options for guests based on their preferences while maintaining cost efficiency.
• Maintained an organized workspace, enabling quick access to essential information for better guest assistance.
• Educated guests on available facilities within the property, maximizing their utilization and enjoyment during their stay.

See previous work history - My separation of employment was due to the shutdown of Hawaii's tourism industry during the COVID-19 Pandemic.