Summary
Overview
Work History
Skills
Affiliations
Timeline
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Robin Andrade

San Antonio,TX

Summary

Accomplished Collections Supervisor who proudly maintains a highly productive, efficient and quality-driven environment at all times as well as, highly analytical healthcare management professional combining more than 23 years of experience with proficiency in financial management, leadership and positive reimbursement outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Collections Supervisor

3M Healthcare
08.2018 - Current
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Reduced delinquency rates with proactive account management and timely followups.
  • Collaborated with cross-functional teams to improve overall credit management processes.
  • Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
  • Achieved performance goals on consistent basis.

Regional Billing Collections Supervisor

P T Home Services of San Antonio
07.2013 - 06.2018
  • Worked to create and manage centralized billing/collections department within the Texas region.
  • Developed new process for employees which resulted in marked performance improvements.
  • Responsible for supervising billing representatives as well as working A/R for all branches (7 in total).
  • Researched and updated processes and procedures as necessary to create more efficient work flow while increasing revenue.
  • Supported other departments by training staff in payroll, scheduling and intake as needed.
  • Responsible for staying up to date on billing changes for Medicaid, HMO's as well as Medicare and Private Insurance.

Billing/Medical Collections Representative

Personal Touch Home Care
05.2001 - 06.2013
  • Responsible for all Massachusetts Medicaid Billing, as well as, managed care HMO's including but not limited to authorizations, claim reconciliation and problem solving unpaid claims with any and all issues
  • Performed initial investigations on new patients at intake verifying insurance and requesting pre-certifications when necessary also following patient through to discharge carrying a patient census of 200+ active clients
  • Entered weekly payroll for all field staff and ran reports before closing payroll cycles for week, as well as, clearing all payroll checks before distributing to staff.
  • Cross trained in other departments (i.e. Human Resources, Medical Records and employee Workman's compensation claims)

Skills

  • Strong presentation skills
  • Analytical thinker
  • Accomplished leader
  • Knowledge of Medicaid statutes and regulations
  • Medicaid Management Information Systems
  • Independent judgment and decision making
  • Supervisory training
  • Promotes positive behavior
  • Knowledge of Third Party Insurances
  • Extensive knowledge of CPT, HCPCs, ICD9-10,APCs and modifiers
  • Familiarity with Medicare billing as well as, Private Insurances
  • Recruiting and hiring skills

Affiliations

American Association of Notaries

Timeline

Collections Supervisor

3M Healthcare
08.2018 - Current

Regional Billing Collections Supervisor

P T Home Services of San Antonio
07.2013 - 06.2018

Billing/Medical Collections Representative

Personal Touch Home Care
05.2001 - 06.2013

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Robin Andrade