Robin Awalt
Perrin,TX
Summary
Proven track record in high-stress environments, exemplified by my tenure at CCA, where I significantly reduced contraband instances. Skilled in conflict resolution and inventory management, I was recognized as AT&T's Customer Service Representative of the Year in 1987. My expertise ensures safety and efficiency, demonstrating both critical thinking and exceptional organizational abilities.
Overview
40
40
years of professional experience
Work History
Correctional Officer On Call
MTC Lindsey State Jail
09.2017 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Correctional Officer
CCA
06.2016 - 08.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Correctional Officer
Lindsey State Jail
12.1995 - 07.2008
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative
Philips Components
01.1985 - 04.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Perrin High School
Perrin, TX05.1975
Skills
Maintained inventory for customers with a large order base
Was AT&Ts customer service reprehensive of the year for 1987
Work with planning department and shipping departments to fill orders and ship per customer request based on availability
Timeline
Correctional Officer On Call
MTC Lindsey State Jail
09.2017 - Current
Correctional Officer
CCA
06.2016 - 08.2017
Correctional Officer
Lindsey State Jail
12.1995 - 07.2008
Customer Service Representative
Philips Components
01.1985 - 04.1995
High School Diploma -
Perrin High School
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