Robin Belknap

Lakeland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Familiar with Vanilla Soft and 5/9 Computer telephone systems. Fairly computer literate for a senior. I have a good computer system with an additional moniter, high speed hardwired internet with a modem and headset for remote positions.

Overview

years of professional experience

Work History

Sales Recovery Specialist

Erie Home/Roofing/Construction

08.2015 - 10.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.

Appointment Scheduler & Sales Recovery Specialist

Everdry Waterproofing

09.2014 - 08.2015

Handled complaints and questions, and re-directed calls to other team members.
Answered phone calls and answered questions from potential customers.
Acted as first point of contact and set appointments for prospective clients.

Fundraising Associate

Barry Schmoyer For Sahib Shriners

10.2006 - 05.2012

Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Cultivated relationships and friendships with potential donors to generate larger donations.
Contacted local businesses to generate larger donations and advertising in Sahib Shrine Circus program.
Picked up donations from local businesses and prominent donors.
Distributed complimentary tickets to local businesses for area children.

Lead Bartender

Lewis Phillips Dba The Bungalo Nightclub

08.2004 - 05.2012

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Stocked products
Checked IDs at door and collected cover charges

Education

General Studies

Rogers High School

Toledo, OH

06.1974

Timeline