ROBIN BIGGS
CAE, Inc.
Fort Worth ,TX
24
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
CAE-Account Executive
1 Year 11 Months- Managed a territory of (fill in the blank), supporting sales execution and customer experience by booking trainings for new clients and returning customers
- Responsible for client retention and the acquisition of new business opportunities.
- Primary source of contact for keeping updated all CRM records and the lifecycle of each client’s training.
- Coordinated with Training Services, Operations, and resources across various training centers for a seamless client experience.
- Alleviated all customer concerns by advocating on their behalf for any unique scenario.
- Cultivated and maintained trusted relationships within my territory by conducting site visits to client’s locations, conducting charity events and tournaments, and welcoming them into the Dallas West training center.
- (Here is where I would put something about revenue growth, year over year, something with numbers) I’d also mention CRM/SAP, which I added to your header. They love those buzzwords now.
CAE-Fleet Planner
2 Years 1 Month- Oversaw all aspects of administration connected to the fleet planning process, while focused on revenue retention, client satisfaction, and instructor work/life balance. Weekly audited the schedule for any inefficiencies and accounted for delays, and downtime related to simulator maintenance.
- Ensured all training was compliant, legal, and in keeping with corporate best practices.
- Effectively communicated in a timely manner with assigned training manager, instructors, sales executives, and Client Services teams to synthesize the client experience enabling their success.
- Frequently made adjustments due to dynamic nature of the role, including flight delays for training, inclement weather, and instructor illness, while creating zero impact on the client’s experience.
CAE- Talent Acquisition Specialist
1 Year 1 Month- Managed the full life cycle recruiting process from Needs Analysis calculations to onboarding the new hire. Ensured that all candidates and hiring managers had a positive experience throughout the entire process.
- Coordinated all aspects of administration connected to the recruitment process including interview scheduling, documenting interview notes, and keeping the system up to date. Wrote offer letters ensuring accuracy of details, while keeping managers and potential candidates continuously updated throughout the application and interview cycle.
- Proactively sourced and connected with passive candidates with the desired skillsets using social media tools, job boards, and new technologies and recruitment methods.
- Acted as a consultant / business advisor to all stakeholders in the process. Built close relationships with the hiring managers, HR business partners, candidates, and recruitment team to ensure the success of the recruitment process.
- Stayed current and up-to-date on emerging trends, technologies and recruitment strategies that would improve the current process and positively impact the recruitment function. Disseminated results among the recruitment team.
Gymboree Play and Learn- Site Manager
1 Year 9 Months- Navigated keeping location open during COVID-19 pandemic.
- Managed and maintained all customer accounts.
- Created and led social media campaigns for the location.
- Responsible for employee scheduling, training, and development.
Client Services Manager
7 Months- Managed a team consisting of 8 direct reports.
- Point of Contact for all communications and briefs.
- Led Global Operations Team for standardizing operational processes and customer experience across training locations, including out of state, and out of country.
- Selected and hired all new team members, creating a successful and collaborative team.
- Recipient of Circle of Excellence Award for performance.
- Managed relationships with all other department heads, ensuring all departments were synchronized in achieving our goals.
Client Services Department Lead
2 Years 1 Month- Adopted new standards of processes to streamline efficiencies, including implementing AlertMedia for ease of client communication, and utilized Salesforce for organization and accountability.
- Oversaw inventory control for the corporate store, maintain shipments, negotiating pricing, and taking ownership over the whole supply chain lifecycle.
- Personally oversaw training of all new hires and their development.
Client Services Representative
1 Year 5 Months- Conveyed rapid schedule changes to training clients.
- Spearheaded the opening of the East training center location, by advising new headcount and creating standardized policies so as to be synergized with the West training center.
- Ensured clients had the appropriate resources for Initial, Recurrent, and Maintenance training, including pre-loading iPads with program-related coursework, pre-actively sending physical materials, and welcoming clients before arrival.
- Assisted in inventory control management for an extensive library of materials.
Assistant Manager/Barista
11 Years- Responsible for all cash management including verifications, deposits, and discrepancies via audits.
- Mediated all escalations to the satisfaction of the customers.
- Maintained an agile schedule for all crew members, accounting for peak traffic and holiday rushes.
- Actively oversaw control of inventory, cultivating excellent working relationships with suppliers and vendors.
- Implemented standard operating procedures and worked alongside direct reports to keep them current with new trainings and standards, as well as developing and nurturing team growth.
Education
High School Diploma
Skills
Microsoft Office Suite
CRM/SAP
Multi-task Management
Commissioned Sales
Team Motivator
Client Relations
Business Results
Reporting and Analysis
Employee Development
Coaching/Development/Accountability
Process Development and Implementation
Scheduling
Attention to Detail
Timeline
CAE-Account Executive
11.2024 - 10.2026Read More
CAE-Fleet Planner
10.2022 - 11.2024Read More
CAE- Talent Acquisition Specialist
09.2021 - 10.2022Read More
Gymboree Play and Learn- Site Manager
12.2019 - 09.2021Read More
Client Services Manager
CAE, Inc.
10.2017 - 05.2018Read More
Client Services Department Lead
CAE
09.2015 - 10.2017Read More
Client Services Representative
CAE
04.2014 - 09.2015Read More
Assistant Manager/Barista
Starbucks Coffee
04.2003 - 04.2014Read More
Birdville Highschool
High School Diploma
Read More