Customer Service Rep
Medco Health Solutions
- Assisted customers with inquiries regarding health plans and services, ensuring accurate information delivery.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Collaborated with team members to improve service processes and streamline communication channels.
- Documented customer interactions in CRM system, maintaining detailed records for follow-up actions.
- Managed high-volume call queues while maintaining professionalism and composure under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
