Robin Bostard
Eagle,ID
Summary
Enthusiastic client services professional, with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Extremely motivated and enjoy new challenges that require new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Trails End DDS
Oregon City , OR
2012.04 - 2015.01
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted charges, updated accounts and issued bills to departing guests.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Compiled and coded patient information or data in appropriate computer system.
Real Estate Agent
Coldwell Banker, Barbara Sue Seal Properties
Lake Oswego , Oregon
2006.06 - 2011.05
- Showed residential properties and explained features, value and benefits of available homes.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Managed real estate transactions from initiation to closing.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Maximized market share by working with clients and building relationships.
- Verified accuracy of documentation and fund disbursements for sales.
Notary
Notaries To You
Rancho Murieta
2002.03 - 2005.08
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Contacted customers regarding missing or incomplete information on legal documents.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
Top It Off Truck Tops
Self Employed
Placerville , CA
1998.04 - 2004.08
- Increased business by developing new marketing and promotional strategies.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science - General Literature
Sacramento City Community College
Sacramento, CA1990-06
Skills
- Honest and ethical
- Excellent communicator
- Client Needs Assessment
- Attention to Detail
- Problem solving
- Analytical Thinking
- Customer Service
- Document Review
- Strong Problem Solver
Certification
Completed a course called "Integrity Selling".
Although I took this course from my Real Estate career have found that I incorporate the skills learned in every aspect of my life.
Affiliations
Hiking, Paddle Board, Camping
Timeline
Dental Receptionist
Trails End DDS
2012.04 - 2015.01
Real Estate Agent
Coldwell Banker, Barbara Sue Seal Properties
2006.06 - 2011.05
Notary
Notaries To You
2002.03 - 2005.08
Top It Off Truck Tops
Self Employed
1998.04 - 2004.08
Completed a course called "Integrity Selling".
Although I took this course from my Real Estate career have found that I incorporate the skills learned in every aspect of my life.
Associate of Science - General Literature
Sacramento City Community College
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