Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Britt

Clayton,North Carolina

Summary

Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%.

Overview

7
7
years of professional experience

Work History

Restaurant General Manager

McDonald's
Clayton, North Carolina
02.2017 - Current
  • Ensured compliance with health, safety and sanitation standards.
  • Scheduled staff shifts and monitored labor costs.
  • Created weekly work schedules according to staffing needs.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Maintained accurate inventories of food, supplies and equipment.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Resolved customer complaints in a professional manner.
  • Provided direction, guidance and motivation to team members.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Education

High School Diploma -

Clayton High School
Clayton, NC
06-1995

Skills

  • Purchasing
  • Customer Engagement
  • Business Management
  • Talent Development
  • Health Code Compliance
  • Budget Planning
  • Supervised team of 90-100 staff members
  • Labor Management

Timeline

Restaurant General Manager

McDonald's
02.2017 - Current

High School Diploma -

Clayton High School

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Robin Britt