Robin Brokaw
Bellville,Ohio
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
30
30
years of professional experience
Work History
Dispatcher / Broker
Chief Freight Lines
02.2021 - Current
- 32Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 23 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated logistics for field units, optimizing routes for faster response times.
Fleet Manager
Accurate Transportation
03.2016 - 02.2021
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Account Executive
CRST
04.2012 - 03.2016
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Line Haul Dispatcher
Estes Express
07.2008 - 03.2011
- Assisted in recruiting new drivers by conducting interviews, verifying qualifications, and providing thorough onboarding training sessions.
- Reduced driver turnover by addressing concerns, providing support, and fostering a positive work environment.
- Enhanced communication between drivers and dispatch by implementing an efficient messaging system.
- Leveraged data analytics tools to identify trends in operational metrics, informing proactive decision-making processes for route adjustments or other necessary changes in strategy.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Assisted in resolving customer complaints and grievances.
Dispatcher / Biller / Expediting.
Alvan Motor Freight
06.1995 - 06.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
Bachelor of Business Administration - Business Administration And Management
St Francis University
Fort Wayne, IN05.1994
Skills
- Client Support
- Efficient Data Management
- Strategic Decision-Making
- Effective Listening
- Resilience Under Pressure
- Effective Time Management
- Logistics Management
- Efficient Route Coordination
- Meeting Schedule Management
- Strategic Service Planning
- Incident Analysis
- Conflict Management
- Effective Verbal Communication
Timeline
Dispatcher / Broker
Chief Freight Lines
02.2021 - Current
Fleet Manager
Accurate Transportation
03.2016 - 02.2021
Account Executive
CRST
04.2012 - 03.2016
Line Haul Dispatcher
Estes Express
07.2008 - 03.2011
Dispatcher / Biller / Expediting.
Alvan Motor Freight
06.1995 - 06.2008
Bachelor of Business Administration - Business Administration And Management
St Francis University
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