Robin Brokaw
Bellville,OH
Summary
Dynamic professional with extensive experience as a Dispatcher at Chief Freight Lines, excelling in conflict resolution and delivery coordination. Proven track record in enhancing fleet safety and optimizing route planning, resulting in improved operational efficiency. Adept at fostering strong customer relations while maintaining regulatory compliance and performance metrics.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Dispatcher / Broker
Chief Freight Lines
02.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Fleet Manager
Accurate Transportation
03.2016 - 02.2021
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
Account Executive
CRST
04.2012 - 03.2016
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Line Haul Dispatcher
Estes Express
07.2008 - 03.2011
- Streamlined route planning for improved on-time delivery rates and reduced fuel expenses.
- Negotiated competitive rates with carriers to control costs while maintaining service quality levels.
- Conducted regular safety meetings to educate drivers on best practices and industry regulations.
- Leveraged data analytics tools to identify trends in operational metrics, informing proactive decision-making processes for route adjustments or other necessary changes in strategy.
- Enhanced communication between drivers and dispatch by implementing an efficient messaging system.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across the operation.
- Evaluated carrier performance regularly to identify areas for improvement or potential replacement options.
- Implemented a GPS tracking system for real-time monitoring of fleet location and performance.
- Resolved transportation issues promptly by effectively communicating with carriers, customers, and internal stakeholders.
Dispatcher / Biller / Expediting.
Alvan Motor Freight
06.1995 - 06.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
Associate Of Applied Business - Business Administration
St Francis University
Fort Wayne, IN05.1990
Skills
- Route planning
- GPS tracking
- Conflict resolution
- Delivery coordination
- Invoice processing
- Regulatory compliance
- Performance metrics
- Safety regulations
- Driver management
- Time management
- Customer relations
- Communication equipment operation
- Excellent communication
- Payment reconciliation
Timeline
Dispatcher / Broker
Chief Freight Lines
02.2021 - Current
Fleet Manager
Accurate Transportation
03.2016 - 02.2021
Account Executive
CRST
04.2012 - 03.2016
Line Haul Dispatcher
Estes Express
07.2008 - 03.2011
Dispatcher / Biller / Expediting.
Alvan Motor Freight
06.1995 - 06.2008
Associate Of Applied Business - Business Administration
St Francis University
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