Robin Brown__________________________
Virginia Beach,VA
Summary
A wise worker who has experience in a variety of management roles. Having a passion for people I was often chosen to go into under performing locations to evaluate and make necessary changes to increase profits and build functioning teams.
Most of my career has been as a corporate trainer in franchising. I have trained "Exceeding the customer expectation" for the following industries:
Retail Tax Industry
Mobile Pet Grooming
Home inspections
Staffing Agency
I am looking to find a position where my many years of working with people from various industries, backgrounds and generations can make a difference for you in your business .
Overview
13
13
years of professional experience
Work History
Corporate Trainer/Operation Support
Loyalty Brands
05.2021 - Current
- Developed effective training manuals, modules and teaching aids.
- Collaborated with management to identify company training needs and scheduling.
- Developed engaging and entertaining presentations to maintain franchisees attention and improve impact of training.
- Developed training programs to meet company objectives.
- Conducted evaluations and observed franchisee performance to identify areas of needed improvement.
HR Assistant/Call Center Supervisor
JTH And JTH Financial
Virginia Beach, VA
01.2019 - 10.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Reviewed and screened applicant resumes to identify qualified candidates.
General Manager
Wanna Spoon/The Skinny Dip Yogurt Bar
Virginia Beach, VA
03.2017 - 08.2019
- Maximized efficiency by coaching and mentoring personnel industry practices and company procedures and technology systems.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Built and leveraged community relationships to drive business.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Account Manager
Liberty Candy Company
Pittsburgh, PA & Richmond, VA
01.2012 - 09.2015
- Initially assigned a territory in Pittsburgh Pennsylvania which is where I was living at the time. Was asked to relocate to Richmond when company secured contract servicing Circle K convenience stores.
- In Richmond my territory included City of Richmond, North up to Manassas, and South to Lake Gaston.
- Build relationships with store managers and key personnel.
- Primary point of contact for customer inquiries, requests, and concerns.
- Managed and monitored store accounts, including order processing, inventory management, and delivery scheduling.
- Maintained knowledge of our product portfolio of items commonly stocked in the convenience stores.
- Resolve customer issues and complaints promptly and effectively.
- Used Salesforce CRM to enter data regarding relevant information for each location in my territory.
Director of Operations
Black & Gold Cheesecake Company
Republic, PA
12.2010 - 11.2011
- Oversaw day-to-day production activities.
- Worked with production staff and owner to implement new procedures and corrective actions to improve quality.
- Managed procurement, inventory and warehouse operations.
- Managed purchasing, sales, marketing and customer account operations.
- Conducted presentations to funding agencies, grocery store manages, and a distribution company.
Skills
Dedicated and customer focused professional with many years of management skills, customer service and a successful track record in the industry of sales and training
Excellent interpersonal skills and collaborative management skills
Ability to adapt quickly to changes in the work environment
Exceptional capacity to multi task, prioritizing to ensure customer service is not compromised
Timeline
Corporate Trainer/Operation Support
Loyalty Brands
05.2021 - Current
HR Assistant/Call Center Supervisor
JTH And JTH Financial
01.2019 - 10.2020
General Manager
Wanna Spoon/The Skinny Dip Yogurt Bar
03.2017 - 08.2019
Account Manager
Liberty Candy Company
01.2012 - 09.2015
Director of Operations
Black & Gold Cheesecake Company
12.2010 - 11.2011