Robin Brown-Floyd
Olmsted Falls,OH
Summary
Dynamic Assistant Store Manager with a proven track record in enhancing customer experience and achieving sales goals through effective team leadership and problem-solving. Results-driven professional with over 10 years in retail management. Expertise in inventory control, team building, and customer relations. Committed to fostering a positive work culture while driving sales and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
Cleveland, OH
05.2015 - Current
- Led team in achieving sales goals through effective merchandising and customer engagement strategies.
- Trained and mentored new staff on store operations, product knowledge, and customer service excellence.
- Developed and executed promotional displays to enhance product visibility and drive foot traffic.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess through accurate forecasting.
- Managed payroll and schedule.
- Managed over 30 employees.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities during peak seasons.
- Enhanced customer experience by resolving issues promptly and maintaining high standards of store presentation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
The Children's Place
Elyria, OH
06.2011 - 11.2012
- Implemented streamlined processes to improve operational efficiency and reduce transaction times at checkout.
- Collaborated with upper management to develop strategic plans aimed at increasing market share and brand loyalty.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased sales by 10% above plan to drive revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Led team in achieving sales goals through effective merchandising and customer engagement strategies.
- Developed and executed promotional displays to enhance product visibility and drive foot traffic.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities during peak seasons.
- Enhanced customer experience by resolving issues promptly and maintaining high standards of store presentation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01.2027
Associate of Applied Science - Paralegal Studies
Academy of Court Reporting, Inc
Cleveland, Ohio05.2000
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Customer relations
- Team building and leadership
- Mentoring and coaching
Languages
English
Full Professional
Timeline
Assistant Store Manager
Bath & Body Works
05.2015 - Current
Assistant Store Manager
The Children's Place
06.2011 - 11.2012
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Applied Science - Paralegal Studies
Academy of Court Reporting, Inc