Robin Burritt
North Brookfield,MA
Summary
Upbeat, customer-focused Sales Associate with 7+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Paint Department Sales Associate
Home Depot
Auburn, MA
09.2017 - Current
- Recommended products and services to suit customer needs.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Monitored stock levels of paints and supplies to ensure adequate availability for customers.
- Provided training to new employees on how to use tools safely and effectively in the Paint Department.
- Resolved customer complaints in a professional manner to ensure satisfaction with our service and products.
- Demonstrated knowledge of the store's inventory by providing detailed information regarding availability, features, and benefits of different paint products.
- Assisted other departments when needed with tasks related to painting projects or repairs.
- Advised customers on proper methods for storage and application of paint products.
- Provided product recommendations based on customer's individual requirements.
- Assisted customers in selecting paint colors and finishes to meet their needs.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Replenished inventory as needed by stocking shelves with new paint supplies.
- Greeted customers upon entering the store, providing excellent customer service.
- Provided information on the various types of paints available and their associated features, benefits, and costs.
- Managed inventory levels, restocked shelves as needed.
- Developed strong rapport with customers to drive repeat business.
- Cross-trained in multiple departments for increased versatility.
Kitchen Designer
Home Depot
Auburn, MA
02.2018 - 05.2019
- Developed kitchen designs that maximized available space and met customer expectations.
- Created 3D renderings of kitchens for customers to visualize design options.
- Evaluated customer needs and preferences to recommend appropriate design solutions.
- Ensured compliance with applicable building codes and regulations.
- Worked closely with clients to determine their style preferences and budget limitations.
- Prepared detailed cost estimates for proposed projects based on labor costs and material expenses.
- Attended trade shows and conferences related to kitchen design industry.
- Consulted with homeowners throughout entire remodeling process from initial concept through completion.
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Used computer-aided drafting and related software to produce construction documents.
Education
Bachelor of Arts - Fine Arts
Framingham State University
Framingham, MA05-1990
Skills
- Product Demonstrations
- Visual displays
- Workplace organization
- Stock replenishment
Affiliations
- I enjoy upcycling and craft design by creating art objects for sale on Etsy
- I enjoy reading books on various genres
Accomplishments
- I have received numerous Homer Awards. This is a badge acknowledging exceptional customer service, or completion of special projects that enhance the customer and sales associate experience
- I have been nominated for Voice Of the Associate committee; this committee's function is to enhance communication between Management and Sales Associates, voicing any concerns within the store and coming up with solutions.
References
References available upon request.
Timeline
Kitchen Designer
Home Depot
02.2018 - 05.2019
Paint Department Sales Associate
Home Depot
09.2017 - Current
Bachelor of Arts - Fine Arts
Framingham State University
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