Robin Calva
Warren,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
AEG Worldwide
09.2021 - Current
- Ushering
- Concierge/customer service
- Security work
- Building maintenance and cleaning
- Responded to guest inquiries to maximize guest satisfaction.
Cashier/Stock
Value Fresh Marketplace
05.2020 - 05.2021
- Interact with customers in a friendly and engaging way
- Ordering new inventory when needed
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
Desk Attendant
Oakland University
08.2018 - 03.2020
- Sorted and checked out mail
- Used internal software to process equipment reservations
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier
Value Fresh Marketplace
06.2018 - 08.2018
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Sandwich Artist
Subway
02.2018 - 04.2018
- Crafted sandwiches
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Bachelor of Arts - English
Oakland University
Auburn Hills, MI05.2020
Attended -
Carthage College
Kenosha, WI05.2017
Graduated -
Center Line High School
Center Line, MI06.2016
Skills
Proficient in Microsoft Office
Detail Oriented
Financial Transactions
Management interaction
Customer Service
Certified in Photoshop
Basic accounting
Event Information Management
Training and mentoring
Timeline
Guest Service Representative
AEG Worldwide
09.2021 - Current
Cashier/Stock
Value Fresh Marketplace
05.2020 - 05.2021
Desk Attendant
Oakland University
08.2018 - 03.2020
Cashier
Value Fresh Marketplace
06.2018 - 08.2018
Sandwich Artist
Subway
02.2018 - 04.2018
Bachelor of Arts - English
Oakland University
Attended -
Carthage College
Graduated -
Center Line High School
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