Robin Carroll
Summary
Customer success professional consistently delivering exceptional results that exceed client expectations. Extensive experience in driving client satisfaction and retention, honing skills in relationship building, problem-solving, and delivering tailored solutions. Thrives on team collaboration, adaptability, and achieving tangible outcomes. Known for reliability, effective communication, and strategic thinking. Dedicated to consistently exceeding client expectations through strong organizational details.
Overview
10
10
years of professional experience
Work History
Children's Manager/Book Fair Coordinator
Riverstone Books
01.2023 - Current
- This position expanded Riverstone Books into the local school market.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by delivering exceptional service.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, designed, and scheduled phases for large projects.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Retail Manager Garden Center
Bedner's Farm & Greenhouse
11.2021 - 11.2022
- Company Overview: Bedner's is a thriving family farm, garden center, and landscape business
- Direct the day-to-day operations, activities, and events to achieve the company goals for the Garden Center
- Develop and maintain a FIVE STAR customer service program that set the company apart from our competition
- Filled company staffing needs with well-trained staff and offered opportunities for continuing education
- Created relationships with new vendors to fill the store with unique and exciting plants and products
- Review monthly department goals, and past performance to improve and support company goals
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Event Co-ordination, Merchandise Manager
Riverstone Books
05.2018 - 11.2021
- Company Overview: Largest Indie Bookstore in Pittsburgh
- Introduce customers to shopping at an Indie bookstore with personal service
- Introduce Riverstone Books to both local & national authors, encourage authors to join us at Riverstone to promote their books and meet the local community
- Use my professional knowledge of shopping patterns, and inviting displays to create unique shopping experience for the customers
- Bring exceptional level of customer interactions to Riverstone Books & teach current staff selling skills
- Use social media platforms to promote Riverstone as a shopping destination
- Worked with store owner & manager to introduce customers to loyalty programs
- Use the opportunity of working with a new staff to improve my management skills
- Largest Indie Bookstore in Pittsburgh
- Contact: Barbara Jeremiah barbara@riverstonebookstore.com
Merch Manager/ Event Team
Barnes & Noble Booksellers
01.2015 - 04.2018
- Daily arrive at work with a positive attitude ready to succeed and meet challenges of daily retail business
- Assist customers with special services, such as volume or school orders, in-store and off-site events to celebrate book releases, book fairs, literacy and book themed events
- Promote a team focused approach to store and company success
Education
Bachelor of Arts - Library Science
University of Missouri
Columbia, MOSkills
- Client-Centric Focus
- Strategic Planning Enthusiasm
- Innovative Problem-Solving
- Strong Interpersonal Communication
- Strategic Problem Resolution
- Collaborative Team Management
Timeline
Children's Manager/Book Fair Coordinator
Riverstone Books
01.2023 - Current
Retail Manager Garden Center
Bedner's Farm & Greenhouse
11.2021 - 11.2022
Event Co-ordination, Merchandise Manager
Riverstone Books
05.2018 - 11.2021
Merch Manager/ Event Team
Barnes & Noble Booksellers
01.2015 - 04.2018
Bachelor of Arts - Library Science
University of Missouri
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