Robin Cepeda Santos
Holloman Air Force Base,NM
Summary
Dynamic leader with proven expertise in team management and problem-solving, honed at the United States Air Force and Simmons Foods. Excelled in mentoring staff and enhancing operational efficiency, managing assets over $40M, and fostering continuous improvement. Skilled in warehouse operations and teamwork, adept at driving performance and delivering exceptional service.
Results-oriented Support Manager offering 5+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
6
6
years of professional experience
Work History
Decentralized Materiel Support Supervisor
United States Air Force, USAF
08.2019 - 04.2024
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Trained 10 staff on acquisition, accounting and lifecycle management for organization.
- Remained accountable for assets valued over $40M
- Supported all military and civilian customers through engagement, technical assistance and customer support service.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Food Handler
Simmons Foods
10.2018 - 02.2019
- Proved successful working within tight deadlines and fast-paced environment.
- Skilled at working independently and collaboratively in team environment.
- Resolved problems, improved operations and provided exceptional service.
- Packaged and stored food products following proper handling and preservation methods.
- Followed food safety practices and sanitation guidelines.
Education
Associate of Applied Science - Logistics And Materials Management
Community College of The Air Force
Montgomery, AL06.2024
Skills
- Task Delegation
- Team Management
- Performance Management
- Teamwork and Collaboration
- Problem-Solving
- Continuous Improvement
- Mentoring
- Warehouse Operations
- Attention to Detail
- Adaptability and Flexibility
- Spanish Fluency
Accomplishments
- Facilitated and lead multiple activities and events such as Diversity, Equity and Inclusion, and Anti-Extremism
- Logistician of the year - 2020
- Airman below the zone - 2020
- Coined by the 49 LRS CMSGT - 2019
- Coined by the 52 FW CCM - 2020
- Coined by the 52 LRS CC, 2 times - 2021
Hobbies
I enjoy outdoor activities and going to the gym. I like to dedicate time to learn new things on my spare time on youtube.
Languages
Spanish
Native or Bilingual
Timeline
Decentralized Materiel Support Supervisor
United States Air Force, USAF
08.2019 - 04.2024
Food Handler
Simmons Foods
10.2018 - 02.2019
Associate of Applied Science - Logistics And Materials Management
Community College of The Air Force
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