Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
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Robin Cepeda Santos

Holloman Air Force Base,NM

Summary

Dynamic leader with proven expertise in team management and problem-solving, honed at the United States Air Force and Simmons Foods. Excelled in mentoring staff and enhancing operational efficiency, managing assets over $40M, and fostering continuous improvement. Skilled in warehouse operations and teamwork, adept at driving performance and delivering exceptional service.

Results-oriented Support Manager offering 5+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Overview

6
6
years of professional experience

Work History

Decentralized Materiel Support Supervisor

United States Air Force, USAF
08.2019 - 04.2024
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Trained 10 staff on acquisition, accounting and lifecycle management for organization.
  • Remained accountable for assets valued over $40M
  • Supported all military and civilian customers through engagement, technical assistance and customer support service.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Food Handler

Simmons Foods
10.2018 - 02.2019
  • Proved successful working within tight deadlines and fast-paced environment.
  • Skilled at working independently and collaboratively in team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Packaged and stored food products following proper handling and preservation methods.
  • Followed food safety practices and sanitation guidelines.

Education

Associate of Applied Science - Logistics And Materials Management

Community College of The Air Force
Montgomery, AL
06.2024

Skills

  • Task Delegation
  • Team Management
  • Performance Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Continuous Improvement
  • Mentoring
  • Warehouse Operations
  • Attention to Detail
  • Adaptability and Flexibility
  • Spanish Fluency

Accomplishments

    - Facilitated and lead multiple activities and events such as Diversity, Equity and Inclusion, and Anti-Extremism

    - Logistician of the year - 2020

    - Airman below the zone - 2020

    - Coined by the 49 LRS CMSGT - 2019

    - Coined by the 52 FW CCM - 2020

    - Coined by the 52 LRS CC, 2 times - 2021

Hobbies

I enjoy outdoor activities and going to the gym. I like to dedicate time to learn new things on my spare time on youtube.

Languages

Spanish
Native or Bilingual

Timeline

Decentralized Materiel Support Supervisor

United States Air Force, USAF
08.2019 - 04.2024

Food Handler

Simmons Foods
10.2018 - 02.2019

Associate of Applied Science - Logistics And Materials Management

Community College of The Air Force
Robin Cepeda Santos